Location: Helsinki or London (Hybrid possible)
Reports to: Cofounder & CEO
Type: Full-time
About Valpas
Valpas sets a new globally-recognised standard, certifying hotels in real time as bed bug-safe – meeting the #1 guest concern in hospitality today across 80+ destinations and 30,000+ rooms, from Anantara to Marriott.
Bed bug safety is a trust and booking-confidence attribute travellers already act on. Valpas is turning that attribute into the standard: verified in real time and recognised where booking decisions are made – OTAs, AI booking tools, and corporate procurement.
We're 15 people strong and growing 2x YoY. You'll join a deeply committed, international team backed by world-class partners and investors.
Why this role matters
We've built a new hospitality standard. Now we need to make sure every hotel – from top boutique hotels to global brands – gets the full value of joining it.
The attribute is finding its place as a standard across the global travel and hospitality ecosystem. As Head of Success, you'll make sure members unlock its value across their properties and all the individual platforms they use – including the ones we're not in yet – and turn each new unlock into growth for the whole network.
Success is our strongest growth engine. Our members love the attribute and certification, and it shows: a +96% renewal rate. Your mission is to protect that number while the network doubles – and to push it even higher, turning every thriving member into referrals, advocacy, and stories the whole industry hears.
There is a proven success playbook. But as the value of Valpas across the ecosystem keeps increasing, you'll co-create the next chapter and keep writing it with the support of our founder-CEO.
What you'll do
Lead the Success function to drive renewals, satisfaction, and referral growth across our portfolioPartner closely with flagship accounts to unlock maximum value from their Valpas certificationHelp members surface their attribute and certification across the platforms they use – OTAs, corporate channels, AI booking tools – and turn each new unlock into network-wide growthDrive growth through an engaged member community, with member events across our destinations as a key engine of both growth and the success functionWork hand-in-hand with Sales to turn member success into portfolio and group-level expansion – you ensure the value and advocacy, Sales leads the enterprise dealRepresent Valpas at industry events and conferences globally – sharing member success stories and best practicesBring back insights from the field to sharpen product, marketing, and the growth playbookWhat we're looking for
Experience in customer success or key account management from a fast-paced growth environment – ideally in hospitality, travel, or SaaSYou've led Success in a similar setting before: a premium B2B product that's critical infrastructure to its customers, who are experts in customer care themselves. The bar is highA proven growth record: renewals, retention, and expansion revenue you can point to. You know your numbers: NRR, churn, time-to-valueYou know how to build and energise a member community, and turn engagement into advocacy, referrals, and growthYou’re a strategic operator – comfortable balancing hands-on, tactical work with commercial outcomesYou see AI as an accelerator for building compounding systems – while understanding it doesn't replace customer relationships and their personal nurturingStrong and clear communicator, fluent in English; other languages are a big plusBased in or able to relocate to Helsinki or London. Hybrid possibleWilling and able to travel frequentlyWhat you'll get
The chance to lead the member experience of a category-defining standard – with a +96% renewal rate and love from the hotels already on boardA proven success playbook – and the mandate to write its next chapter as the value of Valpas across the ecosystem keeps growingEquity and compensation designed to align long-term incentivesEntry base salary: €5,000–6,000/month depending on experience and career stageEquity: meaningful upside aligned with long-term company growth and your baseTotal comp potential of €1–2M over 5 years via base and equitySupport from a values-first team that prizes clarity, collaboration, and doing the right thingA role that drives real impact: every member you make successful makes travel safer for people, preserves places, and helps eliminate unnecessary chemical waste from the planetWe're building a team of doers. People who own outcomes, not just accounts. If you're used to members renewing – and growing – because of you, you'll find Valpas is a rare place where your impact will be seen, felt, and rewarded.
📄 Candidate Submission Instructions
Send your application to careers@valpas.io using the subject line: Head of Success – Your Name
Deadline: August 2
Along with your CV, please include two short pieces:
1. Motivation Statement (max 250 words or < 1 min video)
💬 What excites you about leading success for Valpas specifically, and what would success look like to you in the role?
2. Proof of Performance (max 1 page)
💬 Share 2–3 examples of customer relationships or success functions you've personally built or turned around. For each, briefly outline:
The customer and contextYour specific role and ownershipChallenges you navigatedThe outcome (incl. retention, expansion, or advocacy) – and why it matteredBefore applying, please take a moment to read about how we work to ensure it resonates with you.
