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Software Engineer

WeTravel

WeTravel

Software Engineering
Mexico
Posted on Tuesday, June 25, 2024

Like the idea of a WFH / Remote work model?

Excited to work within an International team?

Want to be part of a rapidly scaling company?


YOUR JOURNEY STARTS HERE...


ABOUT WETRAVEL

Travel gives people new experiences and brings them together, sometimes in life-changing ways. That’s especially the case for group travel and multi-day travel where the participants get to really immerse themselves. Passionate travel organizers make this magic happen and WeTravel is here to support those travel organizers.

We help them publish their trip offerings, take bookings, process payments, pay suppliers/vendors, and digitize their operations. This helps travel organizers get more bookings, save time, and save money.


OUR VALUES

This position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:
  • Be the solution - take ownership, drive collaboration
  • Be resourceful - strive for new wins every day
  • Be honest - default to transparency
  • Be respectful - treat others like you want to be treated
We encourage applicants from diverse backgrounds and underrepresented groups and would invite you to apply. A diverse workforce is a highly productive one, so why not take a chance, send us your application even if you don't meet all our requirements, we may surprise you!

“Culture add” is so much better than "culture fit" and welcome applications from all groups, irrespective of your, age, disability, gender reassignment, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, veteran status and sexual orientation.

We celebrate our diversity.


OUR WORK ETHIC

At WeTravel, we are building a High Performance Culture where we reward top performers, expect a work environment at WeTravel that is fast-paced, demanding and deeply committed to putting our customers first. Our global footprint spans 30 countries, requiring your flexibility, agility, and dedication to our team.

Our high-performing team members are prepared to give their best by embracing the early mornings, late nights, and intensive project work. This commitment to excellence and to tackling challenges head-on is what positions us at the front of our industry.

Joining WeTravel means stepping into a dynamic, demanding environment where your contribution makes a real difference. It’s a place for those ready to dive into their work, push beyond comfort zones, and achieve collective goals through hard work and perseverance.

Here, ambition isn’t just welcomed; it’s essential for those fully committed to our mission of leading the market in the fintech SaaS space.

Department
Engineering
Employment Type
Full Time
Location
Mexico
Workplace type
Fully remote
Compensation
$25,000 - $40,000 / year
Reporting To
Nihad Asadli

Key Responsibilities

We are looking for a Software Developer with an experience in (or excited about) integration support to assist our business customers. In addition to providing integration support, you will also be actively involved in developing internal tools, including the admin panel. The ideal candidate will possess a good development skills, excellent communication skills, and a passion for working directly with customers. The volume of calls is not too high, you are expected to deal with just a few tickets in a day.


Integration Support:
  • Assist end customers in integrating our software solutions into their existing systems.
  • Troubleshoot and resolve integration issues by analyzing code, logs, and system configurations.
  • Collaborate with customers to understand their unique integration requirements and provide customized solutions.

Technical Support:
  • Respond to customer inquiries through online calls and emails in a timely and professional manner.
  • Diagnose and resolve technical issues related to our software products.
  • Provide step-by-step guidance to customers on implementing and troubleshooting integration processes.

Documentation:
  • Create and maintain detailed documentation for integration procedures, best practices, and troubleshooting guides.
  • Contribute to the knowledge base to enhance the overall efficiency of the support team.
  • Contribute to the continuous improvement of internal processes and workflows.
  • Participate in the development of features that enhance the functionality and usability of internal tools.

Skills, Knowledge & Expertise


  • Proven experience as a software developer.
  • Experience working directly with customers is a plus.
  • Fluent Spanish and English language is a must.
  • Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
  • Strong problem-solving skills and the ability to analyze and debug software issues.
  • Experience with website builders like WordPress, Wix, SquareSpace is a plus.
  • Familiarity with API integrations, web services, and data formats (JSON, CSV, etc.).

Benefits

  • Attractive compensation
  • Unlimited Paid Time Off!
  • Remote working model
  • As a travel-related company, we have fantastic team gatherings, #wegather.
  • The latest tech you need to be successful.

About WeTravel

Founded in 2016, WeTravel provides a complete booking and payments platform for multi-day and group travel companies of all sizes. We give your clients an easy booking experience while also helping you manage financials, payments to partners or your bank, registration information, and client communication all in one place.

Headquartered in San Francisco, with our secondary hub in Amsterdam, our team is driven to continuously improve our technology; ensuring that our clients always have the best possible solutions at their fingertips.