ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also...in Germany and France!

With more than 200 team members and 2.8k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 300+ destinations all over the globe.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

ABOUT THE ROLE

JOB TITLE: SALES & CUSTOMER CARE ASSISTANT

LOCATION: LONDON, UK

TYPE OF CONTRACT: FULL TIME, PERMANENT CONTRACT

SALARY RANGE: £26.000 - £30.000 + BONUS.

Meet your team: Sales

Are you a recent graduate looking for a challenge in the Travel World? If so, this may be what you are looking for!

What you'll do:

• You’ll be the first point of contact for our WeRoaders and will be in contact with them through all major customer channels (Facebook, Instagram, Zendesk, Whatsapp, phone and more);
• You'll be working on sales; hunting down and converting leads through all our channels;
• You'll also be supporting our WeRoaders after they've booked a trip, answering their queries and preparing them for their upcoming adventure;
• You’ll work closely with our UK Sales Manager to roll out the sales & customer care strategy, and develop best practices for sourcing and converting WeRoaders, as well as supporting them in their pre-departure journey;
• You’ll find creative ways to generate new leads, building and utilising your network and optimising the most effective channels for interaction with potential WeRoaders;
• You’ll keep the sales & customer care process organised by maintaining and updating an efficient sales pipeline and record of interaction with customers, as well an responding to all enquiries in a timely manner;
• You’ll be an expert on all of our adventures, able to give tailored advice to customers who are looking for support in finding and ultimately booking their perfect tour, as well as preparing them for an adventure they've already booked;
• You support the team when required at UK events, meeting and engaging potential WeRoaders and helping to build our ever-growing community in the UK.

What we’re looking for:

• You are a recent graduate or you are about to graduate
• You are an avid traveler who cannot wait for the next adventure - i.e. you have the WeRoad spirit!
• You are native to the UK or speak the English language at a mother-tongue level and have lived experience of the British culture and ways of communicating;
• You have some profiency in Google Suite or Office (like G-Sheet and/or Excel)
• You are highly enthusiastic: an all-star communicator, able to transmit your energy and personality into your telephone, written, online and face-to-face interactions;
• You are a fast learner, able to quickly learn different processes across a range of platforms;
• You are ambitious: you love having a target to reach and exceed and are self-motivated to achieve results;
• You are a people person and comfortable proactively contacting customers who have shown an interest in the WeRoad product;

You will love working at WeRoad if:

• You are ambitious, want to build and be part of something huge, growing faster than you thought possible
• You love travel and want to join a young, smart, and fun team of people who love it, too
• You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment
• You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start
• You welcome feedback and see mistakes as stepping stones to success

What we can offer:

• A free WeRoad trip every year to the destination of your choice. You didn't think we'd leave you hanging, did we? Become one of our Travel Coordinators and you could go even more often.
• A great workspace, a vibrant co-working space and community; WeRoad UK office is based in East London at Huckletree.
• Opportunities to learn and build your network. Join the training program of our holding company, OneDay, and participate in the many meetups and events we host at our HQ or local offices to have fun and share knowledge with other people in the industry.
• Best-in-class benefits. We have a generous paternity and maternity leave policy and give a bonus to newlyweds and new parents!
• Unlimited Holiday. You are the master of your own time. We have an unlimited holiday policy and encourage each employee to be their own entrepreneur.
• Fun! We schedule regular team-building events throughout the year and have plenty of opportunities to meet our Travel Coordinators and WeRoaders from all over the world.
• Hybrid working. As we scale the business, hybrid working opportunities will become available.

Ready to apply?

The selection process will consist of:

• Introductory call with P&C and a Case Study
• Technical and background-based interview with our Sales Manager UK
• Final interview with our Country Manager UK

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send us your application regardless.