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Account Manager LATAM & APAC

WeRoad

WeRoad

Sales & Business Development
Milan, Italy
Posted on Friday, February 2, 2024

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also...in Germany and France!

With more than 160 team members and 2k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 100+ destinations all over the globe.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.


ABOUT THE ROLE

JOB TITLE: Account Manager LATAM & APAC

LOCATION: Milan, HQ

TYPE OF CONTRACT: fixed term or permanent, based on seniority

START DATE: ASAP

SALARY RANGE: €30.000 - €40.000 (but we will determine the offer based on experience and seniority)

Meet your team: Product Team

We're looking for a highly motivated, ambitious, and effective Account Manager to join our Global Product team, responsible for delivering unique, best-in-class travel experiences for our WeRoaders.

As Account Manager you will be responsible for supporting WeRoad as we scale through building a strong network with the best suppliers around the world. You’ll manage sourcing, negotiation, contracting, itinerary development and live tour operations for your region, and be the team expert on all operations related to LATAM & APAC portfolio.

What you'll do:

  • Partner management and margins:
    • Manage a portfolio of existing partners and be responsible for contracting within your region, securing the best terms and rates for WeRoad and WeRoaders. Using your strong negotiation skills, you’ll be responsible for working to improve WeRoad product margins, and with the Regional Managers, be accountable for commercial performance.
    • You’ll support new partners during the onboarding process and hold regular meetings to develop and train the partner on WeRoad and our target market, and the supplier dashboard.
    • You will identify opportunities to maximize performance of each partner by monitoring results and proposing changes and improvements.
    • You’ll be responsible for sourcing new partnerships, with the most creative, and professional suppliers in the industry.
    • You’ll be skilled at quickly building rapport, and able to accurately assess a partners’ standards, leading to a strong pipeline to support the future success of WeRoad.
    • You will maintain WeRoad internal files and ensure their accuracy.
  • Itinerary management:
    • You’ll be responsible for delivering top quality itineraries and implementing improvements with your team to ensure customer experience is paramount and WeRoad is a provider of world leading experiences in LATAM & APAC.
    • You’ll be accountable for reporting on product quality KPIs with your Regional Manager.
    • You’ll work with others in your team to ensure best seasonality, holidays, and flights are considered to maximize experience for customers, and growth of your portfolio.
  • Operations Management:
    • You’ll be responsible for continuously improving and developing new processes for the tour operating team to ensure efficiency as we scale.
    • You will work with the rest of the WeRoad team to proactively solve problems on live tour operations, ensuring high quality of customer experience.
    • Be a part of our crisis management team, and support our emergency process and shifts as required on rotation amongst the team. Together with the rest of the team you’ll help guarantee global 24/7 assistance to our tours.
    • You’ll work closely with the Head of Tour Operator team to develop a strong crisis management procedure, and with partners to continuously improve and train on the processes.
    • You’ll work closely with the Ambassador community and customer care team, developing the feedback loop and ensuring product quality is paramount.


What we’re looking for:

    • +3 years of experience as a product manager/buyer (Preferably in the Tour Operator environment).
    • You have advanced commercial and negotiating skills.
    • Experience in contracting products in the LATAM and/or APAC region is a big plus.
    • You are an excellent relationship builder, and someone who will relish the opportunity to build strong, profitable, long-term relationships for WeRoad with external partners.
    • Analytical and numerical, you have worked with KPIs, are target driven and always aim to exceed expectations.
    • Must be self-motivated, organized, proactive, team player, hands-on and results-driven.
    • Must be Flexible- This is a cross-regional role so be ready to multi-task and work with different stakeholder amongst both regions as well other departments
    • You are detail oriented, and believe that quality is in the finer details.
    • Good knowledge of Google sheets.
    • You have experience in a fast paced, dynamic startup scale up environment, and thrive under pressure.
    • You are comfortable in being one of the main points of contact for crisis/emergencies.
    • Fluency in English (Spanish is big plus).

    You will love working at WeRoad if:

    • You are ambitious, want to build and be part of something huge, growing faster than you thought possible.

    • You love travel and want to join a young, smart, and fun team of people who love it, too.

    • You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment.

    • You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start.

    • You welcome feedback and see mistakes as stepping stones to success.

    What we can offer:

    • A free WeRoad trip every year to the destination of your choice. You didn't think we'd leave you hanging, did we? Become one of our Travel Coordinators and you could go abroad even more often.

    • A great workspace. You will be working in our HQ in Milan, our very own coworking space called "C30" which embodies our company culture. There you'll find an open space layout, a fully equipped kitchen, an area for relaxing, table football, a company library, and a Tibetan bridge (yes.. we’re serious!).

    • Opportunities to learn and build your network. Join the training program of our holding company, OneDay, and participate in the many meetups and events we host at our HQ or local offices to have fun and share knowledge with other people in the industry. In addition, we invest in training our employees, both on an individual basis but also as a team.

    • Best-in-class benefits. We have a generous paternity and maternity leave policy and give a bonus to newlyweds and new parents!

    • Unlimited Holiday. You are the master of your own time. We have an unlimited holiday policy and encourage each employee to be their own entrepreneur. We also have a tradition that everyone takes at least a half-day off on their birthday.

    • Fun! We schedule regular team-building events throughout the year and provide plenty of opportunities to meet our Travel Coordinators and WeRoaders.

    • Hybrid working. Flexible working, and we support you to work from your destination of choice up to 1 month per year.

    Ready to apply?

    The selection process will consist of:

    • introductory call with P&C

    • technical and background-based interview with our Regional Managers

    • Case Study/ Second technical interview with our Regional Managers and/or peers/COO

    WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

    Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send us your application regardless.