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Acct. Representative, Professional Dvlmt.

Virtuoso

Virtuoso

Seattle, WA, USA
Posted on Thursday, June 27, 2024

Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

The Account Representative, Professional Development, assists with the facilitation and delivery of Virtuoso’s Live Webinar program, and the creation, planning and execution of curriculum-based training programs for assigned partner (travel supplier) accounts, including live and on-demand learning components. This role is also responsible for maintaining Professional Development product inventory in sales tracking platform and overseeing the Virtuoso Training inbox.

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Manage pre-/post-webinar processes and communications related to Virtuoso’s Live Webinar Program.
  2. Host and facilitate live webinars via GoToWebinar and occasionally Zoom Webinar and troubleshoot issues, as needed.
  3. Conduct pre-webinar content reviews/practice sessions (when requested) to support partner confidence and ensure quality presentations.
  4. Advise partners on promotional content and presentation best practices.
  5. Responsible for the timely execution, accuracy, and integrity of assigned partner training programs.
  6. Advise on curriculum planning and training proposals for partner accounts, as well as best practices for content and presentation format.
  7. Execute Immersion programs from start to finish, ensuring timely and professional communications and maintaining strong relationships with partners.
  8. Contribute to and leverage Smartsheets that track program progression, metrics, and deliverables.
  9. Assist with Advisor education trips (Virtuoso Study Tours) as needed.
  10. Maintain Professional Development product inventory in sales tracking platform (Magazine Manager).
  11. Manage the department’s Training Inbox inquiries.
  12. Export and format all webinar/training program reports and summaries.
  13. Manage webinar scheduling, including updating corresponding platforms, GoToWebinar, Magazine Manager, and relevant Smartsheets, and timely communications to partners.
  14. Maintain processes for uploading webinar recordings to the learning management system (LMS).
  15. Assist with the Training Newsletter as needed.

Educational and Skills Requirements:

  • Bachelor’s degree or equivalent experience in communications, sales, marketing, business, learning and development, travel industry management, or related field
  • 2-4 years of related work experience
  • 3+ years of travel industry or account management/customer service experience highly desired
  • Work history reflecting successful project management skills
  • High degree of familiarization with GoToWebinar and live screen share software
  • Excellent communication, public speaking, writing, and customer service skills
  • Ability to multitask, prioritize, and problem-solve in a deadline-driven environment
  • Dependable self-starter with the ability to grasp new concepts quickly
  • Excellent organizational skills and attention to detail
  • Proficiency in Microsoft Office applications
  • Forward thinking, curious, and creative
  • Able to lead people and projects
  • Aware of current business trend knowledge
  • Able to collect and analyze complex information, problem solve, and make decisions
  • Strong skills in inspiring the win-win-win
  • Ability to work independently

Travel Requirements:

  • Infrequent travel may be required to attend company events. (1-3 trips per year).
  • Travel will be domestic.

Type/Nature of Contacts:

  • Internal: Key job contacts are primarily with managers outside of the job’s immediate work unit/department.
  • External: Daily contact with partners.


We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.