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Working Student - Service Desk Team



Düsseldorf, Germany
Posted on Wednesday, January 10, 2024

At trivago, we believe that finding the perfect hotel can be simpler and more convenient. Our leading metasearch engine is super fast and constantly optimized - enabling millions of travelers to easily search for hotels across several booking sites and find the best deals. Complemented by cutting-edge technology, real-time auction, and machine learning techniques, we use petabytes of data to create an exceptional user experience, delivering attractive hotel deals in one search. This experience is only made possible, thanks to our skilled talents united in our campus in Düsseldorf, Germany and working to shape the future of travel.

Join us in making a difference

At the core of our mission to simplify hotel search and booking lies an experienced engineering team that drives innovation to take our metasearch engine to the next level.

Are you a student enrolled with a Technically oriented background in Computer Science looking for a new challenge and an opportunity to further advance your career?
If you are a focused, organized and problem solver person who has an eye for detail we have a job for you!
We’re looking for a Working Student in Service Desk Team to work with a team of Incident Management & Site Reliability Engineers. In this role you take responsibility for monitoring & resolving incident alerts.

How you’ll make an impact:

  • Continuously monitor our incident management dashboard.
  • Monitoring and proactive maintenance to prevent shortcomings.
  • Proactively resolve and perform root cause analysis for incidents with different severity level.
  • Document your solutions, concepts and approaches for future reference.
  • Be involved to constantly improve our run books and response procedures.

What you'll need to thrive:

  • You are bachelor’s or master’s student studying Computer Science.
  • High self-motivation and interest in programming languages, frameworks and microservice architectures.
  • Willing to learn new things for automation, maintenance & further development of our IT infrastructure
  • Team spirit and good communication skills.
  • To be a team player and enjoy collaborating with different people as well as share knowledge.
  • You are willing to work during nighttime on occasion
  • You speak English fluently (our company language)

Stand out with:

  • Experience with monitoring tools (Grafana and Prometheus)
  • Experience working with OpsGenie and Kubernetes
  • Knowledge in Devops.
  • A good understanding of cloud technologies

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

What you can look forward to:

  • Enjoy flexible working hours based on your school schedule and get 15 paid vacation days annually

  • Savor your meals with a daily budget of 6.90€ for our canteen, complemented by free snacks and drinks on campus

  • Stay fit and active using our free on-campus gym, complete with sports classes

  • Support your development through free access to personal and professional coaches, and psychologists on Likeminded

  • Enjoy monthly team events with a 30€ budget per talent

  • Join educational campus meetups with colleagues and externals, fostering valuable learning and networking experiences

  • Immerse yourself in legendary company events throughout the year

  • Access free online learning from platforms like LinkedIn

  • Prepare for the job market by actively working on impactful tasks and projects

  • Connect with a network of skilled professionals and experts to help you succeed in your career

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. We understand that embarking on a new job opportunity is a blend of excitement and curiosity. Should any questions arise before you apply, feel free to reach out to us at . Join us in our mission to make a positive impact on global travel, we look forward to your application!