About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Data isn’t just a number at Viator, it’s a product that serves as a key input to nearly every decision we make. We are seeking a Senior Product Manager to serve as an advocate for our data; someone to help the MarTech Team optimize the reach and impact of data, analytics, and reporting at Viator.

The MarTechTeam develops the platform, infrastructure, and tools that make up Viator’s marketing tech stack and customer data ecosystem. Sitting within this team, the ideal Senior Product Manager candidate is experienced with supporting multiple products and various stakeholders, both technical and non-technical - someone with a strong understanding of the business and the ability to weigh business needs against technical requirements. This role will be partnering closely with our marketing, engineering, data science, and analytics teams to ensure we’re building the right MarTech systems, infrastructure, and tooling.

Responsibilities

• Drive product vision, strategy, roadmap planning, and execution for MarTech tooling and marketing data.

• Own planning and end-to-end execution of features and programs for our MarTech and customer data platforms.

• Build investment cases for your product in collaboration with product leadership

• Define success metrics and KPIs, and monitor ongoing product performance, taking action where necessary to improve performance

• Lead large, cross-functional efforts with marketing, analytics, data science, and other teams to further the impact of the MarTech and customer data platforms.

• Drive projects that enable the marketing team to make data-driven decisions

• Partner with Data Engineering & Analytics Engineering to provide product management support on company-level product and tooling priorities.

• Facilitate requests from a variety of stakeholders and objectively prioritize work across interests and business needs.

Key Requirements

• Bachelor’s degree or higher

• Background in product management, technical product management, program management, management consulting, product development, or relevant experience.

• 5+ years product management experience, with proven experience driving forward-thinking vision and product roadmap for platform products operating at significant scale.

• Exceptional communication skills, written and verbal, especially with engineering, other product managers, business stakeholders, and data scientists.

• Skilled at prioritizing conflicting demands, synthesizing requirements from a diverse group of end-users, and setting expectations to a broad group of internal clients

• Understanding of paid marketing and familiarity with paid marketing tooling a plus

• Familiarity with marketing mix modeling (MMM) and other marketing measurement and attribution methodologies a plus

• Familiarity with Braze or other Email Service Provider (ESP) a plus

• Familiarity with Segment, Hightouch, or other Customer Data Platform (CDP) a plus

• Familiarity with data platform technologies such as SQL, Python, BigQuery, Airflow, spark, and dbt a plus.

• Comfort making decisions in an atmosphere of high ambiguity

• A strong sense of ownership and bias for action.

Does the idea of transforming Viator’s data and analytics capabilities using the latest tech appeal to you? If so, then we’d love to hear from you!

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

We aspire to lead; We’re relentlessly curious;... want to know more? Read up on our values:

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.

We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.

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