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People & HR
Hradec Kralove, Czechia
Posted on Tuesday, March 12, 2024

Job Description

About Us Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of, Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Title: HRBP for Japan Call Center

Location: Tokyo, Japan

Key Roles and Responsibilities

Ø Partner with BU HR and Country HR Manager to ensure delivery of HR services in accordance with agreed performance targets and in line with compliance, continuously driving improvement of activities and projects for service excellence and consistent internal client experience.

Ø Work closely with the Service Team providing ongoing support to the leadership team on people-related matters, including policies and procedures, employee relations, compensation and benefits support, challenging working methods, and solving problems.

Ø Manage HRM operation according to employee lifecycle from on boarding to exit

Ø Lead & manage HR projects and services related to performance management, employee relations, recruitment, succession planning, compensation, compliance, talent development and organizational design.

Ø Manage open positions via relevant systems, and conduct onboarding sessions to seamlessly integrate new hires.

Ø Timely review and update of HR policy, SOP and documents in close collaboration with key stakeholders.

Ø Be responsible to facilitate plans on employee communication, proactively assess employee pain points and develop workable solutions in consultation with management.

Ø Perform other related duties based on the business needs.


Ø Bachelor degree or above, majored in Human Resources, Business Administration will be a plus;

Ø At least 5 years working experience as HRBP or HR Generalist, preferably in a customer service or similar fast paced environment;

Ø Excellent written and verbal communication skills in English and Japanese;

Ø Solid knowledge of HR process & system, rich experience in one or couple of recruitment, performance management, employee relations, organizational development, etc;

Ø Adept at navigating ambiguity and a proven track record of implementing agile HR solutions

Ø Strong cross-cultural communications and leadership, influencing and consultative skills;

Ø Strong business and HR acumen, including strong problem solving skills, multitask skills, critical thinking, and self-initiative

Ø Recruitment background or experience is desirable

Why Group

Joining Group is like taking an adventure filled with excitement and success. With a group of fellows who are passionate about making every trip the perfect trip for over 400 million customers around the globe, you will be part of a journey of globalization and have a world-class stage to unleash your talent. Opportunities are unlimited, so is your growth. If you also embrace boldness and inclusion as we do, this is the place to leap forward!

Click the link to learn more about What makes Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
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Have a good trip, and see you soon!