Senior/Hotel Solution Consultant
Trip.com
Columbia, MD, USA
Posted on Tuesday, March 5, 2024
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
About the Job:
Trip.Biz is the leading Travel Management Company (TMC) in Asia, specializing in enabling enterprise, organizations and travel partners around the region to make informed and cost-effective bookings for corporate travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction and administrative platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Trip.Biz is a subsidiary of Trip.com Group Limited (Nasdaq: TCOM; HKEX:9961).
In this Role, you’ll get to:
- Lead strategic hotel procurement projects for global clients, driving cost savings and satisfaction.
- Analyze client and Trip.Biz data to identify hotel spend optimization opportunities.
- Collaborate with clients to craft procurement strategies for cost savings and improved travel experiences.
- Manage projects end-to-end: data analysis, strategy design, RFPs, negotiation, and ongoing optimization.
- Translate global vision into localized strategies and supervise consulting teams.
- Deeply understand client needs, leverage data for insights, and design customized digital solutions.
- Define procurement strategies and lead project execution for on-time, high-quality results.
- Convincingly present project outcomes and recommendations to win client buy-in.
- Support sales in acquiring new and retaining existing clients.
- Build and maintain strong relationships with hotel suppliers.
- Secure best-in-class hotel content within your assigned market.
- Collaborate across departments (sales, account management, Product &PMO, customer service etc.) to determine ideal balance of solutions to optimize client’s complex hotel programs – i.e., rate structures, program monitoring solutions, OBT merchandising strategies and other policy and marketing initiative
What you'll Need to Succeed
- University degree or equivalent experience. MBA will be an advantage
- Fluent in English, Cantonese &Mandarin.
- Excellent interpersonal and communications skills.
- Preferred minimum 5 years’ experience in Hospitality industry (TMC, OTA, Hotel/Chain)
- Detail oriental and fast learning capacity
- Able to work independent with minimal supervision
- Ability to adjust different communication methods depending on the stakeholders
- Advanced skills on travel industry systems GDS Amadeus will be a plus
- Hungry to success but humble
- Can do attitude; Self-motivated and able to work independently
- Fluent in Excel, PowerPoint and any other related software to help day to day operations
- Willing to travel frequently
Behavioral Requirements
- A desire to learn new things and improving yourself
- Integrity is fundamentally important to you
- You want to make a corporate travel experience better for everyone
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!