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Posted on Tuesday, February 20, 2024

Job Description


About Group Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China. Group, with more than 30,000 employees worldwide, is:

  • China’s leading travel services provider
  • Ranked No. 1 among China travel groups in 2015
  • Covering over 50% of the online travel service market share
  • The 2nd largest global online travel services company in terms of market value
  • China’s largest domestic travel services company

In 2009, 2010 and 2014, Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.

As part of the exciting global expansion strategy, is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.

Job Responsibilities:

  • Evaluate Service Advisor performance by monitoring communications with customers and system operations
  • Provide constructive feedback to Service Advisors, Team Leaders and Managers regarding communications, processes and systems
  • Lead or participate in service quality and workflow improvement initiative
  • Work as part of a high-performing team, supporting and helping colleagues and your Team Lead as required
  • Advocate the culture both internally and externally
  • Assist with ad hoc projects, as assigned

Job Requirements:

  • Bachelor’s degree in Management, Comms, and/or any relevant field
  • At least 3 years quality assurance experience in customer service environment; travel/tourism industry, preferred
  • Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
  • Good computer skills and knowledge of MS Office tools
  • Positive and forward-thinking attitude; diligent and results-orientated
  • Strong customer-oriented mindset; organization and time management skills