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Market Manager, Los Angeles (Spanish & Portuguese Speaking)

Sales & Business Development
Columbia, MD, USA
Posted on Wednesday, December 13, 2023

Job Description

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of, Ctrip, Skyscanner, and Qunar.
Across its platforms, Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

We are seeking market managers within the Accommodation Business Development team to drive business growth and maintain relationships, especially for business cooperation with independent hotels across the Americas region. This role requires a strategic approach to secure new contracts, expand coverage, and ensure ongoing maintenance of existing partnerships with hotel and property partners.

Location: Los Angeles, Hybrid

In this role, you’ll get to
  • Execute business strategy to achieve growth targets and expand the inventory coverage for a portfolio of hotel partners across the Americas region
  • Have end-to-end ownership of new hotel acquisitions and existing hotel account management
  • Actively identify high-potential prospect partners, lead the contracting process, and focus on both quality and quantity of new property signings
  • Build and maintain the existing partnerships, monitor the performance, provide ongoing support, and grow the revenue of the existing portfolio in the assigned market
  • Take a customer-centric approach to everything you do. Ensure hotel content, rates, availability, and products are aligned with the company objectives and standards, and offer the best value to customers
  • Collaborate with the operations team and other cross-functional teams to ensure the seamless execution of business initiatives
  • Conduct market research and analysis to identify emerging trends, competitive landscape, and opportunities for business development
  • Prepare and present regular reports to senior management, highlighting business performance, challenges, and proposed solutions
  • Other assigned tasks based on business need
What You'll Need to Succeed
  • Over 1 year of expertise in sales, business development, and revenue/yield management in the online travel, hospitality, or e-commerce industry
  • Strong sales & negotiation skills and confidence with cold callings
  • Fluency in English and Spanish (Portuguese is a plus)
  • Valid working permit/visa in the US (no sponsorship)
  • Very proactive and strong sense of ownership
  • Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
  • Proactive, creative, innovative, and able to drive and manage change
  • Team player with a driven “get it done” attitude
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Business travel for market visits 25%+ of the time

What We Provide

The annual base range for this position is $65,000 - $130,000. The range top could be higher if the performance is above target. With employees' ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidate’s qualifications, skills, competencies, experiences, and locations will be considered. Pay ranges may be modified in the future. Group offers a wide range of benefits to support employees and their families, including health insurance with 4 PPO options and 1 HMO (CA-based employees only), dental insurance with 2 plan options, vision insurance with 1 plan option, basic life insurance, long-term disability insurance with benefits of up to $5,000 per month after 180 days of disability, and short-term disability insurance with benefits of up to $2,500 per week for up to 26 weeks of disability. We cover approximately 72.64% - 94.28% of the premium for employee medical insurance, and approximately 44.40% - 57.65% of the premium for dependents.

The company also offers a 401(k) plan with a matching contribution of 100% of the employee's deferral on the first 3% of eligible compensation and 50% of the employee's deferrals that exceed 3% but do not exceed 5% of eligible compensation, as well as time away from work for paid holidays (12 business days/year), paid sick leave (40 hours/year), paid time off (120 hours/year), and examination leave (32 hours/year).

Additionally, the company provides allowances and subsidies, such as business travel reimbursement, travel discounts, holiday allowance, and a vacation subsidy of USD 300 equivalent in the form of Trip Coins on every year for employees who have completed at least 6 months of service with the company.

Why Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
  • Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions
  • Internal transfer is encouraged, and the global job rotation program enables you to pursue a global career path and make a global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
  • We encourage flexible work arrangement
  • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
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Have a good trip, and see you soon!