About Trip.com Group

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

The HR Specialist will assist in the daily functions of the Human Resources (HR) department particularly in aligning business objectives with employees and management in designated business unit/s, providing daily HR policy guidance, resolving employee relations issues/grievances, and promoting safe and health workplace and employer-employee relationship, welfare and engagement.

Job Responsibilities:

• Perform routine tasks required to administer and execute human resource initiatives including but not limited to improving work relationships, building morale, and increasing work productivity and talent retention

• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance

• Analyze trends and metrics in partnership with business unit/s to develop solutions, programs and policies

• Maintain knowledge of labor law updates, market trends, best practices, regulatory changes, and new technologies in employee relations capacity

• Respond to general employee-related inquiries and perform ad hoc duties, as necessary

Job Requirements:

• Bachelor's degree in Human Resources Management and/or any relevant field

• Excellent verbal and written English communication skills

• 5+ years’ experience as HRBP or equivalent role (employee/labor relations) in a customer service contact center environment; travel industry preferred

• Demonstrable experience in managing employee grievance and labor legislation

• Highly skilled in MS Office and other office tools

• Strong organizational, attention to detail and interpersonal skills

• Strong ability to act with integrity, professionalism, and confidentiality

• Excellent time management skills with a proven ability to meet deadlines