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Corporate Account Manager (Hotel Solution Consultant)

Trip.com

Trip.com

Sales & Business Development
Columbia, MD, USA
Posted on Thursday, November 30, 2023

Job Description

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
  • Have a deep understanding of the Travel Management Company (TMC) industry, the local hotel market and customer conditions in Singapore.

  • Responsible for sourcing local suppliers and cooperative relations maintenance; maintain the best rate parity, availability and inventory of responsible suppliers.
  • Provide professional hotel travel service solutions based on the local attributes and market for customers and expand potential sales of customers with local BD team.
  • Work closely with Trip.Biz hotel supply Chain HQ & Trip.com ABG international teams to achieve targets and maximize hotel performance.
  • Analyze customers’ behavior by using the Trip.Biz market intelligence; Conduct data research and analysis (market, product, competitor, supplier, etc.) to continuously improve customer service capabilities and cost efficiency.
What you'll Need to Succeed
  • Bachelor degree and above, hospitality or tourism majors are preferred.

  • Minimum of 5 years working experience in hospitality industry, background in Travel Management Companies, Online Travel Agencies or hotel chains preferred.

  • Self-motivated, team player. Willingness to learn new technology and open-minded.

  • Result and data-driven with a strong analytical and problem-solving skills.

  • Ability to adjust different communication methods depending on the stakeholder.


Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
  • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
  • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.