TechOps Service Desk Manager
TravelPerk
About Us
We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.
We've revolutionized the business travel market by offering an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support. It's why we've become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.
Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.
Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.
TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!
If you’re ready to take off with us, keep reading
TechOps Service Desk Manager
Join a dynamic organization committed to seamless TechOps operations. Lead and mentor the Help Desk team, driving service excellence and operational efficiency. Play a pivotal role in improving TechOps support processes and systems.
Based in Barcelona, managing team members over multiple offices. This role is on-site
Responsibilities
- Manage the team helping them respond to and resolve helpdesk tickets for hardware, software, and system issues within SLAs.
- Supervise, train, and mentor helpdesk staff, ensuring they deliver top-tier support.
- Promote self-service solutions and train employees on TechOps systems to enhance efficiency.
- Maintain and manage TechOps assets, including inventory, updates, and security compliance.
- Assist with TechOps procurement and manage contracts and licenses.
- Document and maintain troubleshooting guides, FAQs, and support documentation.
- Monitor systems proactively, resolving potential issues before escalation.
- Generate reports on KPIs, identifying trends and opportunities for improvement.
- Use analytical skills to develop a roadmap to transition from reactive results to proactive delivery to enable scalability within Travelperk
- Collaborate with the Infrastructure Manager and other TechOps teams on projects and initiatives.
Requirements
- Minimum of 3 years in a helpdesk or TechOps support role.
- At least 2 years in a leadership or supervisory role, or leading TechOps projects.
- Strong technical expertise in TechOps systems, hardware, software, and scripting (e.g., PowerShell, Python, Bash).
- Mac, Windows, Google Workspace extensive knowledge is a must
- Proficiency in helpdesk ticketing systems and TechOps asset management tools.
- Excellent communication, organizational, and problem-solving skills.
- Proven ability to lead and motivate a team effectively.
- Strong understanding of automation within TechOps segment
Our Benefits
- 💰 A competitive compensation package, including equity in TravelPerk;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on your location;
- 🥳 Unforgettable TravelPerk events;
- 💙 A mental health support tool for your wellbeing;
- 📒 Exponential growth & personal development opportunities;
- 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice;
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
- 📚 IRL English or Spanish Lessons are held in the Barcelona office;
- 👶 Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.
How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub (office locations). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.