The Role

We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As an Account Manager Long Tail at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of Long Tail (LT) accounts within the Growth markets. Growth markets encompass diverse countries that are not yet part of our key markets (certain countries in Europe, Middle East, APAC, LATAM, and more).

What will you be doing?

• Own a portfolio of Long Tail (LT) customers within our Growth markets.
• Develop a high level of engagement with your accounts and key decision makers that shape their business travel programmes.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of TravelPerk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritize your time in order to maximize impact in key business areas.

What will you need to succeed?

• Relevant account management or customer success experience. Sales experience is a big plus.
• Native or near native of Italian is required for this role. Also, fluency in English.
• Background within a SaaS or travel-tech business is highly preferred.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritization and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyze and translate data for your customers.

On top of that, you will only be the right candidate if you are...

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
• You seek feedback early and often and are open to both give and take constructive criticism.

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📈 Exponential growth opportunities;
• 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
• 📚 IRL English or Spanish Lessons are held in the Barcelona office;
• 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub (office locations). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

English is the official language at the office. Please submit your resume in English if you choose to apply.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.

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