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Account Manager Long Tail - Spain

TravelPerk

TravelPerk

Sales & Business Development
Barcelona, Spain
Posted on Jul 31, 2024

About Us

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

If you’re ready to take off with us, keep reading!

If you’re ready to take off with us, keep reading! We are looking for a Spanish-speaking Customer-oriented and Result driven candidate to join our Account Management Team.

As an Account Manager Long Tail (Account Manager Support) at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

In this role, you will be responsible for a portfolio of mid-market accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll up your sleeves and work hard.

What you will do:

  • Own a portfolio of Long Tail Customers and develop a high level of customer engagement with your contact and key decision-makers within your accounts
  • Gain an understanding of your customers business and be able to leverage this information to ensure that the customer books all their business trips on the TK platform
  • Identify growth opportunities and develop your portfolio by adding new business opportunities
  • Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of Up / Cross-selling
  • Develop strong relationships with your clients that will lead to positive referral business
  • Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
  • Act as a key contact between the internal TravelPerk Teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
  • Effectively prioritize your time and energy depending on customer type & size in order to maximize impact on business

What you need to have:

  • Perfect written and spoken Spanish & English
  • Outstanding presentation & communication skills and the ability to build deep relationships
  • Great prioritization and time management skills
  • Result oriented mindset while keeping customer satisfaction as your top priority

On top of that, you will only be the right candidate if you are:

  • Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
  • Honest, open, and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
  • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
  • You seek feedback early and often and are open to both giving and taking constructive and direct criticism
Our Benefits:
💰 A competitive compensation package, including equity in TravelPerk;
🌴 Generous vacation days so you can rest and recharge;
💊 Health perks such as private healthcare or gym allowance, depending on your location;
🥳 Unforgettable TravelPerk events;
💙 A mental health support tool for your well-being;
📒 Exponential growth & personal development opportunities.

How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Barcelona and London hubs. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.