We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.4 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading!

Role Overview:

The Receptionist will be the first point of contact for our company, owning the welcome and departure experience for employees, guests and contractors. This role is responsible for managing the front desk, greeting visitors and employees, assisting with deliveries and queries - everything from guiding a lost delivery driver to an opportunity to make the start of someone’s visit to our HQ an extra special experience.

This role requires excellent communication skills, a welcoming demeanor, and the ability to manage multiple tasks efficiently. The successful candidate will offer a professional and friendly approach, handle the flow of people coming through the entrance, and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner.

7-star service is one of our core values at TravelPerk and the Receptionist role is key to setting that tone from the moment of arrival.

What you will do:

• Greeting and Directing Visitors: Greet and guide visitors and employees warmly and professionally, ensuring they feel welcomed, and provide any assistance with check-ins and building navigation in line with our security procedures.

• Visit Management: Manage visitor check-ins and documentation by issuing visitor badges and maintaining the visitor logbook to track all incoming and outgoing guests.

• Oversee Arrivals Area: Maintain a welcoming reception area, working with facilities staff to keep the space clean and clear, and prepared with the necessary amenities.

• Assisting with Deliveries: Assist with deliveries by providing support to providers on arrival to the building, ensuring they successfully find the entrance to deliver their goods. Ensure packages and mail for the company are received and distributed promptly in line with our security procedures.

• New Employee Onboarding: Receive and assist new employees when they arrive on their onboarding day, providing necessary information and support as they come to the building for the first time.

You will also:

Meet our in-real-life (IRL) requirements: We believe that the moments that matter happen in person. This role will require you to be in the HQ office 5 days a week to be on hand to support employees and guests.

Have a culture focus: You’ll keep TravelPerk’s culture top of mind in everything you do. As part of the People Team you live and breathe our values and always keep the experience of our people as your top priority.

Be a partner: We have a very special way of doing things in the TravelPerk community. You will become a partner to all members of the community, understanding their needs, supporting them, and collaboratively creating a welcoming and effective environment. Your role will be essential in ensuring that every interaction contributes positively to their experience with our company..

Be a team player: You’ll work closely with our Community Experience team on cross-team initiatives to make our culture come to life when we greet our employees and visitors.

What we’re looking for…

This role will be perfect for you if you’re someone who matches the following:

You have exceptional communication skills.

You have a vibrant and enthusiastic personality that creates a positive and cheerful atmosphere for everyone.

You have a strong customer service focus and you are genuinely excited about assisting others, going out of your way to ensure their needs are met and their experience is exceptional.

You can manage multiple tasks efficiently, maintain accurate visitor logs, and handle the flow of people and deliveries seamlessly.

You are humble and approachable. People will feel welcomed whenever they enter the building, even if it's a stranger who is asking for directions.

These are the important skills:

Strong English communication skills (written and verbal). Additional Spanish language skills are beneficial.

A proven track record of working collaboratively and productively with all stakeholders.

Team player. We need top class collaborators.

You pay close attention to details and possess good organizational and multitasking abilities.

You are able to adjust to the dynamic needs of the reception and guests, demonstrating flexibility and adaptability to handle unexpected situations calmly and efficiently.

You are resourceful and proactive.

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year.
• 📚 IRL English or Spanish Lessons are held in the Barcelona office.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 5 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.