The Role

As the Workplace Experience Team Manager at TravelPerk, you will play a pivotal role in ensuring our Barcelona HQ is a secure and enjoyable hub for collaboration, creativity, and high performance when our people come together in real life. You will be responsible for guaranteeing smooth operations within the building, staying ahead of potential issues, and providing a 7-star service to enable our employees and leadership to focus on our core mission. You will also oversee the facilities management of other existing or new hubs globally, ensuring that all locations maintain the same high standards of operation and service.

You will be responsible for the security function globally, ensuring the safety and security of all offices, employees, and visitors worldwide.This includes our current Hubs in Birmingham, London, Edinburgh, Berlin, Miami, Boston, and Chicago, as well as any potential new locations.

Your role is to ensure that facility operations at the Barcelona HQ run smoothly and efficiently, while also overseeing and maintaining the global physical security of all company locations to guarantee a safe and productive work environment for employees worldwide.

What you will do:

• Facility Management: Oversee the daily operations of the BCN HQ building, including maintenance, cleaning, and other services. Develop and implement policies, procedures, and best practices. Conduct regular inspections and audits to ensure the facilities are maintained at high standards, and proactively identify and address potential issues to deliver exceptional service, allowing employees and leadership to enjoy the workplace without disruptions. You will work alongside Internal Comms to inform and engage employees in key messages critical for their use of the facilities.
• Environmental Governance: Develop and implement strategies to enhance sustainability and environmental performance of the hub portfolio: energy management efforts, waste reduction programs and sustainable practices. Tracking and reporting on environmental performance metrics will be involved, ensuring compliance with relevant regulations and standards, and promoting initiatives that reduce the building's and Hubs carbon footprint.
• Security Management: Develop and implement global security strategies and policies to ensure the protection of company assets, employees, and visitors in all company locations. Oversee the security service and the correct operation of all security systems (CCTV, access control systems, alarms). Plan, develop and conduct security training programs for employees. Conduct risk assessments and implement mitigation measures.
• Team Management: Lead a Workplace Coordinator and a Receptionist, who play a crucial role to provide a 7-star experience.
• Vendor Management: Build and maintain strong partnerships with reliable vendors. Own the relationship with vendors to ensure on-time and to specification delivery of projects, as well as the day-to-day responsibilities from security to cleaning. This includes coordinating with vendors and contractors for repairs, renovations, and maintenance services, and ensuring compliance with health, safety, and environmental regulations.
• Technical Service Coordination: Collaborate with our TechOps team to plan and support the implementation of technical services in our building. Align business continuity plans with them.
• Budget Management: Develop and manage the facilities and physical security budgets, including operating costs and capital expenditures. Monitor expenses, identify cost-saving opportunities, and ensure cost-effective practices.
• Safety & Compliance: Work with Health & Safety to ensure the facility and services adhere to safety standards and regulations. Conduct regular inspections, maintain safety protocols and ensure execution of onsite emergency response plans. Develop and manage emergency response and business continuity plans.
• Stakeholder Management: Communicate with Senior Leadership in our Barcelona HQ and in our hubs to understand their priorities, partner on key objectives and keep them up to date on the progress of projects. Work with our Finance Team to manage budgets and track spending, helping us get the most from our investments.
  

You will also:

• Have a culture focus: You’ll keep TravelPerk’s culture top of mind in everything you do. As part of the People Team you live and breathe our values and always keep the experience of our people as your top priority.
• Be a partner: We have a very special way of doing things in the TravelPerk community. We build with the members of our Community, not for them, empowering them to enrich their experience alongside us. That’s why you will need to become a partner to all the members of the community to understand their needs, support them and create something that works for them, with them.
• Have a strong data-led mindset: You’ll take many decisions on behalf of our global community. To do this, you’ll need a data-led approach to plan, evaluate and measure success to leverage learnings as we develop our footprint.
• Be a team player: You’ll work closely with our Community Experience team on cross-team initiatives to make our culture come to life within the walls of our offices.

What we’re looking for…

This role will be perfect for you if you’re someone who matches the following:

• You have hands-on experience as a Workplace/Facilities Manager in an international and fast-paced startup environment.
• You can comfortably keep partners and vendors on track with proven experience.
• You have experience budgeting and dealing with office providers on a large scale.
• You have managed large HQ offices with hundreds (or thousands) of employees.
• You have a human-centric, creative and proactive approach in everything you do.
• You are comfortable with occasional travel to the other locations or to open new hubs.

These are the important skills:

• Strong English communication skills (written and verbal)
• A proven track record of working collaboratively and productively with all stakeholders, including C-level.
• Team player. We need top class collaborators.
• Humble: You’re ok with the spotlight, but you don’t crave it. Instead you focus on elevating the teams around you. You acknowledge what you don’t know and you’re willing to learn.
• Extreme Ownership and a get things done attitude
• Proactive approach and able to work under pressure. Look for problems to solve before they become problems but when things do come up, you keep a calm focus and solve them quickly.
• Extremely hands-on: you don't mind solving small problems or big problems. From high-level planning to detailed execution.
• Project management skills to define, plan and oversee projects so that they are delivered on time and accurately with the right people up to date.
• Keep relevant stakeholders informed and up to date and manage expectations
• You feel comfortable being challenged, learning fast, making things happen, and moving from one project to the next one.

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice;
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona or Birmingham hubs (https://www.travelperk.com/contact/). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.