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Customer Insight Analyst



IT, Customer Service
Barcelona, Spain
Posted on Wednesday, April 24, 2024

About Us

We are TravelPerk: a scaling unicorn valued at $1.4 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.

We’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk is innovative. We have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading!

In this role, you will be pivotal in instilling a deep understanding of our customers, prospects, and the competitive landscape in our company. Your mission is to empower our teams to create transformative products that redefine business travel.

You possess a unique blend of storytelling and analytical acumen, capable of weaving compelling narratives from customer insights and market data that ignite strategic action. You’ll serve as the visionary, understanding the bigger picture of our target personas, business model, competitors, and go-to-market strategy.

In your role, you will be a strategic advisor and collaborative partner to our Product and Design (leadership) teams. You will also engage with our Business Operations, Data, UX-Research, Go-To-Market, and Customer Care leaders to ensure a unified approach.

About the role

This is an opportunity for company-wide impact by delivering inspiring, actionable insights and deep customer understanding.

  • Turn customer and prospect research findings and competitive intelligence into insightful stories that inform our product and go-to-market (GTM) teams to take strategic action
  • Consolidate and synthesize proprietary and, where relevant, third-party research to inform strategic decision-making for our extended leadership teams
  • Use multiple formats – including data visualizations, in-person presentations, and written summaries – to present findings in clear and inspiring ways
  • Define and introduce new tailored research methods – around personas, customers, competitors, and products - to ensure we gather a rounded view of insights
  • Build and maintain a research oversight model to merge and strengthen findings across insight sources
  • In partnership with Product Marketing, build a program to deliver insights regarding our competitor's products and go-to-market strategy to inform our strategic and tactical actions in product and GTM teams
  • Keep up on industry trends and engage appropriate counterparts outside of TravelPerk to gain best-practice knowledge

What you will need to succeed

  • 5+ years of meaningful professional experience in Voice of the Customer, market research, competitive intelligence
  • Experience in building research and insights functions and processes.
  • High degree of confidence in turning research and intelligence into insightful stories.
  • Deep understanding of Product functions and the information and insights that drive their decisions.
  • Ability to plan, manage, evaluate, and facilitate market both qualitative and quantitative research
  • Excellent communication and collaboration skills, with experience working with cross-functional teams and stakeholders.
  • Strong executive presence and ability to lead and influence our internal stakeholders & customers around your subject matter
  • A demonstrated ability to take initiative, anticipate needs, and exercise independent and sound judgment.

What do we offer?

  • Competitive compensation including equity in the company
  • Generous vacation days so you can rest and recharge
  • Health perks such as private healthcare or gym allowance depending on your location
  • "Flexible compensation plan" to help you diversify and increase the net salary
  • Unforgettable TravelPerk events including to travel to one of our hubs
  • Mental health support tool for your wellbeing
  • Exponential growth opportunities

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our London or Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

TravelPerk is a global company with a diverse customer base—and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at TravelPerk regardless of how you look, where you’re from, or anything else that makes you, well, you.