Zurich / Lisbon / Remote (±1h CET)

About us

We are building what we call the AI Brain for travel sellers. The Trip Boutique AI helps travel agencies, tour operators, and OTAs sell better by making their data usable in day-to-day operations. Today, that data is spread across CRMs, emails, itineraries, and supplier content. We bring it together into one connected workflow across profiling, knowledge, trip building, marketing, and booking. The goal is simple: help them sell more by selling better.

The role

We’re looking for a senior profile who takes ownership of how the product works in practice.

This is not a pure design role and not a delivery role. It sits across product, workflow design, and UX, with a focus on making the product clearer, more consistent, and easier to use as it scales.

You are responsible for how the product works end to end, not just at the level of individual screens, but across the full user journey. This means understanding how users move through the platform, where things break or become unclear, and driving improvements across those flows.

You are accountable for making this layer of the product work at scale.

You will work closely with product, engineering, and leadership, with a high level of autonomy and judgment.

There is no fixed structure to step into, so part of the role is shaping how this area is approached going forward.

What you’ll do

You own key parts of the product, from problem through to shipped solution.

This includes improving core workflows such as profiling, knowledge capture, trip building, onboarding, and early usage. A central part of the role is simplifying complexity and making it easier for users to reach value quickly and consistently.

You define and evolve a design system that brings consistency across the product and supports how the platform is used and built. This should make the product easier to understand, easier to build, and easier to evolve.

You work closely with engineering to ensure solutions are realistic and well-scoped, including thinking through edge cases and system behavior. Where useful, you prototype to support alignment and decision-making.

You stay close to how the product is used in practice, identify where users struggle, and turn those insights into concrete improvements.

This role is not about producing screens based on predefined specs. It is about owning how the product works and improving it in ways that support scale.

Who this is for

• We are looking for someone who has worked across product and design in a B2B SaaS environment and is comfortable with complex workflows.
• You are hands-on and able to move from problem to solution without waiting for perfect inputs. You know how to structure problems, define direction, and execute.
• You are comfortable working closely with engineering and understand how to design within real constraints.
• Startup experience helps, but what matters most is ownership, judgment, and the ability to deliver in an evolving environment.

What we offer

• A high-impact role at the core of the product, with real ownership over how it evolves and is experienced.
• Close collaboration with leadership, product, and engineering, with direct influence on key decisions.
• A team where autonomy is encouraged and ideas are expected. You are trusted to take ownership, challenge thinking, and contribute beyond your immediate scope.
• An international, focused team with ambitious goals and a strong sense of ownership.
• Hybrid setup in Zurich or Lisbon, or fully remote within ±1h CET.

Is it a match?

We hire based on ability, mindset, and how people work. If this role feels like a strong fit, we’d like to hear from you.