Test Booking Associate
The Hotels Network
Ghent, Belgium
Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
- Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
- Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
- Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
- 💼 Growth Operations - Customer Operations
- 📍 Belgium - Ghent
- 🕜 Full-Time/Hybrid
What you will do
In this role, you will be at the forefront of ensuring rate parity for our major hotel chain clients. You will independently manage the entire test booking lifecycle, from identifying rate discrepancies on travel websites to executing bookings and communicating the results back to our customers. Your meticulous work will directly impact our clients' success and uphold Lighthouse's reputation for accuracy and reliability.
Where you will have impact
- Diligently compare accommodation rates across various Online Travel Agencies (OTAs) and brand websites to identify disparities.
- Manage the end-to-end test booking process, from receiving customer requests to successfully making reservations and logging the outcomes.
- Investigate and document different types of parity issues, such as 'bait and switch' tactics or sold-out rates, providing clear insights.
- Conduct quality assurance checks on the work performed by our outsourcing partners to ensure it meets our high standards.
- Handle specialized, custom requests by proactively guiding customers through their unique rate disparity challenges.
- Communicate findings and booking results clearly and effectively to customers, ensuring they are always informed.
- Consistently meet weekly booking targets and deadlines, contributing directly to the team's success and client satisfaction.
About our team
We're a close-knit, collaborative crew that sits at the unique intersection of product and customer support. Our core mission is to act as detectives for the hotel world, uncovering and resolving rate disparities for our enterprise clients by making real bookings. We own everything from scouting the web for inconsistencies and quality-checking our partners' work to providing hands-on support for custom client projects. We value precision, teamwork, and a good sense of fun while we work.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Mobility options: Mobility budget or company car (based on your job category).
- Competitive compensation: Proactively maintained to value your work.
- Net allowance: to support home office related expenses.
- Vouchers: lunch vouchers & eco vouchers.
- Comprehensive health insurance: Extensive coverage for you and your dependents.
- Pension funding: Group insurance to secure your future.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
Essential
- An exceptional eye for detail; you notice the small things that others might miss.
- Proven ability to work independently and manage your tasks with a high degree of autonomy.
- Strong proficiency with the Microsoft Office Suite.
- Tech-savvy with a solid understanding of web browsing, including concepts like VPNs and incognito mode.
- A proactive and reliable professional who thrives on meeting deadlines and achieving targets.
- An 'AI curious' mindset with an interest in exploring how new technologies can improve our processes.
- Excellent communication skills and fluency in English.
- A commitment to accuracy and quality, with a drive to maintain high standards in all your work.
We welcome
- Proficiency in Dutch is a strong plus. Fluency in any additional languages.
- Previous experience or knowledge of the hospitality industry or Online Travel Agencies (OTAs).
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
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