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Client Success & Implementations Intern

The Hotels Network

The Hotels Network

Customer Service
Barcelona, Spain
Posted on Friday, May 20, 2022

The Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests’ booking experience and regain their fair share of online revenue. We believe in what we do. As do thousands of hotels around the globe.

Based at our headquarters in Barcelona as well as in other strategic locations around the globe, The Hotels Network team is made up of over 140 people from 35 different nationalities. To fuel our continued rapid growth, we are looking for a Client Success & Implementations Intern (starting around August/September 2024) to join our team based in Barcelona.

This is an extraordinary opportunity to join a very ambitious company at a point where your work will have immediate impact on its growth and results. And have fun doing it, too.

Responsibilities:

  • Serve as the first point of contact for clients during the implementation process of our tool.
  • Client onboarding, set up and monitoring the implementation of the tools.
  • Receive and process client feedback to improve the product.
  • Market Research and analysis of new markets and new clients to study the best practices to increase direct bookings.
  • Testing new tools & products with the product department.
  • Create and update PowerPoint presentations for clients.

Requirements:

  • Currently pursuing a Bachelor’s degree in business, hospitality, marketing or related field.
  • Internship must be for 4-5 months minimum and start around August / September.
  • A learning agreement with a School / University should be provided.
  • Fluent in english. German, French or Italian will be highly valued.
  • Full time position.
  • Experience in the hospitality industry will be highly valued
  • High IT Skills (web browsing, multi-window navigation, etc.).

Soft Skills:

  • Excellent communications and presentation skills.
  • Problem solving skills.
  • Customer focused.
  • Hands-on attitude and sense of initiative.
  • Ability to work well in a fast-paced environment and meet deadlines.
  • Team player and fun to work with.

We offer:

  • International environment with over 35 nationalities.
  • Nice office in the center of Barcelona.
  • Have a real impact on a fast-growing innovative technology company.
  • Continuous internal and external training.
  • Healthy work life balance with flexible working hours and a remote-friendly work policy.
  • Free “puentes” (when Tuesday or Thursday is a bank holiday, THN will give Monday or Friday free).
  • Exclusive discounts at hotels all around the world.
  • Coffee, tea, fresh fruit and team breakfasts.

* This is a paid internship.

*THN is a harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels.