Role: Partnership Manager

Location: Sydney, Australia

Contract: Permanent, Full-Time, Office Based

Includes: Company Apple MacBook

Line Manager: Andrew Hutchinson, Partnership Director APAC

Company Overview

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions.

Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices.Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs.

'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will be able to play a part in the continued growth of a business that is disrupting global industries and major brands across the transportation, travel, hospitality, events and financial services sectors.

Role

Maximising revenue and commercial performance from our key partners is crucial for the growth of our business. Sitting within our commercial team, you will have the opportunity to provide a unique voice to grow the value that we can achieve from our products across the global big-name brands we work with.

As a Partnership Manager, you will continuously work closely with our key partners across the APAC region, developing a strong relationship with each partner to drive deeper engagement and maximise revenue generated from our products to achieve long term partnership success.

Key Responsibilities:

• Overall strategic management and revenue growth of assigned portfolio of key partners.
• Build strong personal relationships with key internal and external stakeholders to enable Protect Group to expand our presence across the existing partnership base.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell opportunities to clients.
• Identify new revenue-generating opportunities for cross sell and upsell and build a specific business case to present to partners.
• Develop and monitor annual Partnership Success Plans (PSP) and initiatives in collaboration with Partnership and Sales Directors to ensure KPIs are being met.
• Schedule annual, quarterly, and monthly business reviews, as appropriate.
• Identify and recommend innovative ideas and solutions to meet our partner’s needs and commercial objectives.
• Create and analyse reports to review and identify business opportunities.
• Negotiate contract renewals to retain key partners.
• Maintain accurate CRM client records, keeping track of any contract updates and renewals.
• Generate accurate reporting to demonstrate the progress and forecast revenue against targets.
• Ability to multitask and manage multiple clients and responsibilities simultaneously.
• Represent Protect Group at industry conferences and events.
• Providing support to the Director and Implementations Manager executing partnership initiatives and integration projects.
• Customer Experience/Refund Inquiries: Handle all Member CX inquiries related to Refund Requests, escalations, chargebacks, etc.
• Invoice Queries: Collaborate with Finance team to support the reconciliation of outstanding debt.
• Data Queries and Reporting: Collaborate with Partnership Director, Manager and Tech team to review performance queries and provide reports on a monthly and quarterly cadence.
• Training and Development: Support Partners with training and skills development for systems tools and resources including the Pulse Dashboard and Refund system.
• Learning and Development: Continuously learn about the company's products/services and industry trends to better support partnership efforts.

The Ideal Candidate Possesses the Following Attributes:

• Preferred candidate with 3-6 years experience in the Ticketing & Events vertical and/or Travel, Transport, Accommodation or Hospitality
• Charismatic and empathic personality
• Equally confident as a hunter/gatherer
• Strong relationship-building skills
• Commercially minded, strategic and forward thinker
• Strong analytical skills and insight driven
• Active listener with a natural curiosity and enquiring mind
• Strong negotiator who looks for the win/win in every situation
• Proactive action and results driven
• Takes responsibility and accountability for actions and outcomes
• Trustworthy – earns and deserves the trust of customers and colleagues
• Problem solver and solutions focused, willing to roll up their sleeves to get the job done
• Flexibility and willingness to travel