Role: Accountant

Location: Cape Town, South Africa

Department: Finance

Contract: Permanent, Full-Time

Salary: Competitive depending on experience

Working hours: Full time, in office

Reports to: Head of Finance

Company Overview

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices.

Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market.

As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense of community. We believe in accountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise.

'Protect People' are talented, ambitious, and passionate individuals who bring energy and enthusiasm to their work every day. We are looking for someone who shares our passion for disrupting global industries across transportation, travel, hospitality, events, and financial services, driving continuous growth and success.

Role Overview:

We are seeking a proactive and detail-oriented Accountant to join our Finance team. The focus area at inception will be to manage the Accounts Receivable and Revenue functions within a fast-paced SaaS environment, along with key ancillary responsibilities.

This role encompasses the full Accounts Receivable cycle — from invoicing and collections to reconciliations, reporting, and partner relationship management — as well as responsibilities for commission tracking, integration fee accounting, and customer refunds. The successful candidate will play a key role in driving cash flow performance, improving debtor days, and ensuring accurate and consistent financial reporting across all entities and revenue streams. The ideal candidate will combine strong accounting skills with commercial acumen and a continuous improvement mindset to optimise cash flow and working capital performance.

Role responsibilities:

Accounts Receivable, Credit Control & Cash Management (Group Level)

• Manage the full Accounts Receivable process across multiple entities, ensuring accuracy, consistency, and compliance with group accounting policies.
• Generate and issue accurate sales invoices in accordance with customer contracts and revenue recognition standards.
• Maintain AR ledgers across all entities, ensuring timely posting of receipts, credits, and adjustments.
• Lead credit control activities, including monitoring outstanding invoices and proactively managing overdue balances.
• Drive improvements in Debtor Days (DSO) and the cash conversion cycle through structured follow-ups and process optimisation.
• Perform banking allocations and daily bank reconciliations, ensuring all receipts are accurately matched to customer invoices.
• Provide detailed analysis of cash collection trends and forecasts across entities.
• Act as the primary contact for billing, payment, and credit-related queries from partners and internal stakeholders.
• Collaborate with Sales and Partnerships to resolve invoicing and payment disputes and ensure accurate billing.

Facilitator & Introducer Commissions

• Manage the full lifecycle of facilitator and introducer commissions, including tracking, calculating, accruing, and paying commission invoices.
• Perform commission reconciliations.
• Produce commission analysis reports for management, highlighting trends, accrual movements, and variances.

Refunds & Integration Fees

• Process manual customer refunds in compliance with company policies.
• Refund reconciliations and reporting.
• Manage integration fee accounting, including reconciliations, payments, and accurate accounting classifications.
• Monitor and report incentives or discounts tied to contractual obligations.
• Maintain accurate records of integration incentives to support compliance and audit requirements.

Reporting & Analysis

• Produce monthly AR, collections, and revenue reports at both entity and group level, including aged debtor analysis and commentary.
• Support sales and revenue reporting, ensuring alignment between the RP platform and accounting systems.
• Provide data-driven insights for budgeting, forecasting, and cash flow planning.
• Track key financial KPIs including collection performance, AR aging, and DSO metrics across entities and regions.
• Manage reconciliations related to revenue and receivables.
• Ensure compliance with internal control frameworks, audit requirements, and group finance policies.
• Provide weekly, monthly, quarterly, annual and ad-hoc management reporting.

Process Improvement

• Identify and implement improvements in AR, commission, and billing processes to enhance automation, accuracy, and scalability.
• Contribute to developing robust financial procedures that support business growth and operational efficiency.

Qualifications & Experience:

• Bachelor’s degree in Accounting, Finance, or related field.
• Part-qualified or fully qualified accountant (SAIPA / ACA / ACCA / CIMA or equivalent) preferred.
• 2–5 years’ experience in a similar role.
• Proven experience working across multiple entities and multi-currency environments beneficial.
• Skilled in accounting and billing software.
• Advanced Excel proficiency and strong analytical ability.

Key Competencies:

• Exceptional attention to detail and accuracy.
• Effective communication and relationship management skills.
• Commercially aware and process driven.
• Capable of managing priorities across multiple entities and regions.
• Continuous improvement mindset, with an ability to challenge the status quo and enhance financial processes.
• Fluency in professional standard English is essential.
• Must be organised, confident and have a high degree of personal integrity.
• Must be self-motivated with a “can do” attitude and good time management skills.
• Must be comfortable meeting tight deadlines in a high paced environment.
• Must be experienced with working in a team as well as using your own initiative.

How to Apply

If you live and breathe what you do and recognise yourself as a Protect Person then submit your latest CV and let us know what you can bring to Protect.