Training Manager

Location: Cape Town

Contract: Permanent, Full-Time

Salary: Competitive

Includes: Global Travel
where needed, occasional but with potential to be up to 50% of time

Company Overview

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices.

Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market.

As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense of community. We believe in accountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise. 'Protect People' are talented, ambitious, and passionate individuals who bring energy and enthusiasm to their work every day. We are looking for someone who shares our passion for disrupting global industries across transportation, travel, hospitality, events, and financial services, driving continuous growth and success.

Job Summary:

We are seeking an experienced and strategic Training Manager to lead the development, implementation, and evaluation of training programs across the organization. The ideal candidate will have a strong background in instructional design, adult learning principles, and performance improvement. This role is crucial to fostering a culture of continuous learning and ensuring that employees have the knowledge and skills to succeed.

Key Responsibilities:

· Develop and implement comprehensive training strategies aligned with organizational goals and individual development needs.

· Design, deliver, and oversee onboarding, relationship building, process, compliance, technical, soft skills, and leadership training programs.

· Conduct training needs assessments to identify skills or knowledge gaps and recommend targeted interventions.

· Evaluate training effectiveness through assessments, feedback, performance metrics, and ROI analysis.

· Process documentation and training course design.

· Collaborate with department heads to tailor training programs to functional requirements and performance goals.

· Select and manage relationships with external training vendors and consultants as needed.

· Maintain records of training activities, attendance, and results in compliance with regulatory and organizational standards.

· Stay informed on industry trends, learning technologies, and best practices in adult education.

Qualifications:

· 5+ years of experience in training and development, ideally across multiple industries.

· Strong knowledge of instructional design methodologies and adult learning principles.

· Excellent communication, presentation, and leadership skills.

· Strong analytical skills to assess training impact and adjust programs accordingly.

· Certification in training is a plus.

Beneficial Skills and Experience:

Previous experience in any of the following sectors:

Insurance, Ticketing, Events and Venues, Travel, Transport or Accommodation.

How to Apply

If you live and breathe what you do and recognise yourself as a Protect Person, then submit your latest CV and let us know what you can bring to Protect.