ABOUT US

Plug and Play Tech Center (PnP) is the world's largest open innovation platform, bringing together startups, investors, and corporations to drive the future of technology. With 65+ offices worldwide, 550+ corporate partners, and 2,000+ investments, we empower enterprises to accelerate their innovation journey through curated startup engagements, pilot projects, and strategic partnerships.

ROLE OVERVIEW

We are seeking an Innovation Manager to own, manage, and grow a portfolio of corporate accounts within our Fintech and Crypto & Digital Assets programs. You will serve as the lead strategic advisor for enterprise partners, helping define innovation strategies, facilitating startup collaboration, and ensuring long-term satisfaction and retention. This role also encompasses hands-on program delivery — coordinating accelerator activities, supporting startups, and contributing to community and ecosystem building.

This role sits at the intersection of strategy consulting, client relationship management, program operations, and startup ecosystem engagement — ideal for someone who thrives across both the strategic and executional dimensions of innovation.

KEY RESPONSIBILITIES

Account Ownership & Relationship Management

• Own, manage, and grow the enterprise ecosystem, serving as the primary relationship
manager for assigned corporate partners.
• Build trust and long-term engagement through regular meetings, stakeholder mapping,
and proactive executive engagement.
• Lead executive business reviews, delivering tailored content, substantive value, and
actionable outcomes.
• Own key retention metrics (e.g., GDR, NDR), proactively identify churn risks, and partner
with internal teams to mitigate them.
• Identify cross-sell opportunities and collaborate with the Sales team to expand
engagement and revenue.

Innovation Strategy & Advisory

• Conduct discovery sessions with partners to assess strategic goals, innovation priorities,
and business challenges.
• Define and implement innovation strategies through consulting activities such as
strategy and ideation workshops.
• Advise on market trends, technology shifts, and startup ecosystems relevant to partner
needs — with a focus on areas such as payments, lending, wealth management, and
financial services.
• Design and deliver tailored advisory sessions with curated startup introductions and
actionable recommendations.
• Capture and communicate key findings through post-session reports, presentations, and
executive communications.
• Share partner insights with Ventures and Programs teams to shape Plug and Play's
roadmap and offerings.

Fintech Program Delivery & Operations
• Coordinate and execute accelerator program activities for startups, including workshops,
cohort sessions, and milestone events, and managing scheduling, communications, and
materials preparation.
• Support participating startups by anticipating their needs, facilitating access to
resources, and connecting them with relevant mentors and financial services partners.
• Maintain program databases, prepare progress reports, and manage program
documentation to keep operations running smoothly.

Ecosystem Engagement & Community Building

• Collaborate with Ventures and Sales teams to identify relevant startups, emerging
technologies, and industry trends.
• Build and maintain relationships across the Fintech and Crypto & Digital Assets
ecosystem, including founders, mentors, VCs, and financial services partners, and
gather feedback to continuously improve the program experience.
• Help organize and execute events including our signature Summit, pitch days, and
networking sessions, managing registrations, coordinating logistics, and ensuring a
seamless experience for all stakeholders.
• Support social media strategy and content creation to grow community presence and
amplify visibility within the innovation landscape.
• Represent Plug and Play at industry events, conferences, and showcases to strengthen
relationships and brand presence.

QUALIFICATIONS

• 2+ years of experience in consulting, innovation, account management, or customer
success - specifically with enterprise clients.
• Solid understanding of corporate innovation, emerging technology trends, and startup
ecosystems; genuine enthusiasm for fintech, crypto, digital assets, and broader financial
services innovation is a strong plus.
• Strong organizational skills and attention to detail, with the ability to manage multiple
projects and priorities simultaneously.
• Excellent written, verbal, and facilitation skills, with comfort engaging both senior
executives and early-stage founders.
• Proficiency in managing retention metrics and conducting executive business reviews.
• Self-motivated, analytical, curious, and entrepreneurial, with a strong bias toward
efficient execution.
• Ability to multitask effectively and thrive in a dynamic, fast-growing environment.

Even if you don't meet every requirement, we encourage you to apply. We are looking for individuals who are driven, curious, and eager to learn.