Oversee is revolutionizing how business travel is managed.

Our cutting-edge technology and solutions are the latest in price assurance, advanced

travel analytics, and reporting capabilities, providing a comprehensive view of corporate

travel spend.

We excel in helping our customers optimize their travel programs, cut costs, and improve the experience for their business travelers.

The Oversee Operations team is growing, and we’re looking for a GDS Operations Support Specialist to provide crucial support to both new and existing customers. If you're a Business Travel Consultant seeking a dynamic, challenging, and rewarding role, this could be the perfect opportunity for you. Join a fast-growing company where your travel industry expertise can make a real impact!

As an Operations Specialist, you will play a critical role in ensuring a seamless customer experience by leveraging your expertise in GDS systems, analytical skills, and problem-solving mindset. You will take ownership of operational processes, drive improvements, and contribute to a high-performing team.

This is a remote role in Costa Rica.

Key Responsibilities

• Provide exceptional support to customers, responding to queries via Zendesk.
  
  
• Analyze customer performance, identify trends, and proactively suggest improvements.
  
  
• Facilitate rebookings, refunds, and exchanges efficiently across multiple GDS platforms.
  
  
• Investigate failed bookings, identify root causes, and help implement solutions to prevent recurrence.
  
  
• Utilize internal reporting tools to track key metrics, identify issues, and escalate where necessary.
  
  
• Collaborate with internal teams to optimize operational processes and enhance service delivery.

• Support the development and rollout of new products by providing operational insights, testing functionality, and identifying potential challenges.
  
  
• Continuously seek opportunities to drive improvements in products and services.

About You

• GDS Expertise: Strong working knowledge of multiple GDS platforms (Galileo/TP+, Sabre, Amadeus).

• Technical Aptitude: Ability to learn and adapt to technical details related to operational tools and processes.
  
  
• Problem-Solving Mindset: Analytical thinker with a proactive approach to identifying and resolving issues.
  
  
• Ownership & Growth Mindset: Willingness to take initiative, own responsibilities, and continuously improve.
  
  
• Experience: 3+ years in TMC Operations or a similar role.
  
  
• Communication: Fluent in spoken and written English.
  
  
• Attention to Detail: Highly organized with strong prioritization skills in a fast-paced environment.
  
  
• Team Player: Collaborative, with a positive attitude and a commitment to delivering results.