Sr. SRE AI Engineer
Software Engineering, Data Science
Tel Aviv-Yafo, Israel
At Navan, "It's all about the user. All of them." We're passionate about providing a seamless one-stop experience for business travelers, no matter how they travel, where they stay, or where they're going. Navan is building cutting-edge solutions at the intersection of travel, expense, payments, and AI. As a leader in the AI for Travel domain, we are using intelligent, practical AI experiences to make business travel simpler, faster, and more reliable for travelers, travel managers, finance teams, and support teams.
We are constantly striving to make our systems reliable, scalable, and simple to operate so our services are available to travelers when they need them most. With our continued growth, we have exciting challenges ahead and we're looking for a Senior Site Reliability Engineer to join our team in Tel Aviv. This role blends classic SRE ownership with pragmatic AI SRE work: you will build and operate the platforms, automation, observability, and incident response practices that keep Navan reliable, while helping teams use AI solutions, AI providers, and their APIs safely and dependably.
This is a hands-on engineering role, not a research role. You will partner with product, platform, data, security, support, and incident response teams to make production systems and AI-powered experiences more resilient. You will use software engineering, infrastructure as code, SLOs, telemetry, provider observability, and automation as your main tools, and you will apply AI where it creates measurable reliability value rather than novelty.
This position is based out of our new Tel Aviv office.
What You'll Do:
- Support AI-based application solutions where reliability matters. Partner with the development teams building AI-powered travel experiences to support the development and production operation of their solution.
- Work with AI solutions, providers, and APIs. Partner with teams integrating AI capabilities and providers, with attention to API reliability, authentication, quotas, rate limits, latency and provider-specific operational constraints.
- Troubleshoot AI tools and provider issues. Diagnose failures across AI-powered workflows, provider APIs, configuration, permission errors, degraded responses and related areas.
- Operate reliable production platforms. implement and run cloud infrastructure,and help product teams move quickly without compromising reliability.
- Improve observability. Build dashboards, alerts, traces, logs, and runbooks that make service health clear, actionable, and tied to SLOs and customer impact.
- Apply AI to SRE workflows. Prototype and productionize AI-assisted systems that create effective and efficient operations
- Automate operational toil. Create tools, workflows, and automation that remove repetitive manual work and make operational knowledge easier to use.
What We're Looking For:
- 5+ years of experience as a Senior SRE, Infrastructure Software Engineer, Production Engineer, or DevOps Engineer.
- 3+ years of experience operating production, 24x7 customer-facing systems.
- Hands-on experience delivering production infrastructure, platform tooling, and automation used by engineering teams.
- Strong software engineering skills in Python, Go, Java, or a similar language, with a bias toward production-quality code, tests, monitoring, and documentation.
- Experience with cloud infrastructure, container orchestration, Linux systems, networking, CI/CD, and infrastructure as code such as Terraform or CloudFormation.
- Experience building, tuning, and automating observability systems such as Grafana, Prometheus, New Relic, Datadog, Splunk, or similar tools.
- Familiarity with SLOs, incident response, on-call practices, root cause analysis, and blameless postmortems.
- Practical experience or strong interest in AI solutions, AI providers, agents, AI APIs, provider integrations, or AI-assisted internal tools.
- Ability to troubleshoot AI tools and provider/API issues, including rate limits, quota, auth, permission errors, latency, SDK or API contract changes, content quality issues, and service degradations.
- Excellent communication skills and the ability to work with stakeholders and domain experts across the company.
About Navan
Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.
Candidate Privacy Notice and Use of AI
As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".
*Applies to select locations.