Manager, Mid-Market Account Management
Navan
Sales & Business Development
New York, NY, USA
USD 180k-240k / year + Equity
As a Manager, Account Management - Mid-Market, you will recruit, lead, develop, coach, scale, and motivate a team of high-performing, Mid-Market Account Managers.
The mission of Account Managers at Navan is to drive revenue by ensuring clients are happy, referenceable, and maximizing the value they take from the Navan platform. They do this by building strong champions in their accounts, optimizing the way their clients use our products, and expanding client adoption of our platform and product portfolio.
Our AMs function as CEOs of their accounts - owning the full account lifecycle, including launch, onboarding, adoption, renewal, and cross-selling adjacent products, partnering with various internal teams as appropriate.
As the leader of this team, your role is to build, lead, coach and inspire an elite, high-performing team that exceeds its revenue goals, delights its clients, adds to our culture, partners well with others, and is passionate about its mission and excited to come to work every day. Recruit. Develop. Execute.
What You’ll Do:
- Meet or exceed revenue goals
- Get in the weeds! Become a true expert in our product, our industry, how we create value for our customers, and how we drive usage and cross sell. Drive value directly in the market through frequent client interaction. Be on the frontlines with your team!
- Identify, attract and retain top talent as you build a team of exceptional MidMarket Account Managers
- Develop, coach and inspire your team such that they’re aligned with our mission, goals and processes as a company, growing professionally in their careers, high-performing in their roles, and excited to come to work every day.
- Build a culture of accountability, engagement and overperformance.
- Partner effectively with cross-functional partners including Sales, Product, Support, Finance and Operations.
- Manage a team that is responsible for all post-sales activity for MidMarket customers through strong relationship-building, product knowledge, planning, and sales execution.
- Oversee day-to-day activity of your team members and monitor performance goals while providing ongoing feedback, coaching, and guidance.
- Connect Account Managers to key resources and clear roadblocks, enabling them to achieve and/or exceed their revenue goals.
- Ensure we are broadening our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Travel to customer sites as appropriate.
What We’re Looking For:
- ~3+ years of experience as an individual contributor in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company; or within the corporate travel industry.
- 2+ years experience and demonstratable competence as a leader/manager in a high growth SaaS company, within Account Management, CS, or Sales
- Demonstratable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to build a high performing team, delight clients, drive revenue, build a generational company, and accelerate their careers.
- Mindset of extreme ownership and accountability
- Bachelor’s degree preferred or similar work experience
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".
*Applies to select locations.