IT Supports Engineer
Navan
IT, Customer Service
Paris, France
As a key member of the Technical Services function, you will play an important role in advancing Navan’s operational capabilities by delivering outstanding IT support across our Paris site and global teams.
You will be the "boots on the ground" ensuring our local team remains productive while also contributing to our global support mission.
You will help uphold Navan’s high service standards while contributing to the reliable, secure, and scalable technology foundation that enables the business to grow.
Our Paris office is a key hub for our growth, currently housing 80 employees with plans to expand to 120+ by the end of the year.
What You’ll Do
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On-Site Presence: Provide dedicated, on-site support at our Paris office Monday - Friday, 8:00 AM – 6:00 PM CET.
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Global Support: Monitor and resolve tickets via Slack and our global ticketing queue, supporting Navan employees across various time zones.
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Meeting Excellence: Take full ownership of Zoom Room functionality; manage technical setup and presentation support for "All Hands" meetings and stakeholder events.
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Lifecycle Management: Lead the local onboarding and off boarding logistics, including device preparation, account provisioning, and IT inductions.
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Infrastructure & Assets: Maintain local workstation setups, printer fleets, and conference room technology while managing local hardware inventory and repairs.
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Technical Administration: Administer and troubleshoot our core stack, including Okta, Google Workspace, Zoom, Slack, and Gem.
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On-Call Rotation: Participate in a team on-call rotation (typically 1 week per month).
What We’re Looking For
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Language: Fluency in both French and English is mandatory.
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Experience: 3–5 years of IT Support experience with a Bachelor’s degree in Computer Science (or 5–10 years of experience in lieu of a degree).
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Technical Proficiency: Strong administrative knowledge of Okta, Google Workspace, and Zoom.
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Hardware/MDM: Experience managing Windows (PC) and macOS/iOS devices using JAMF and/or Intune.
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Communication: A "white-glove" service mindset with the ability to support everyone from new starters to C-level executives with empathy and professionalism.
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Adaptability: Proven success in a fast-paced, high-growth corporate IT environment.
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Physicality: Ability to lift 10–50 lbs for hardware-related tasks.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".