Our Workplace Experience Team is growing and we’re looking for a hands-on Workplace Experience Coordinator to assist with the day-to-day operations and experience of our office. We are looking for a detail-oriented individual with excellent communication, organization, project management, team, and customer service skills to help us take things to the next level.

We believe in the power of in-person connection. It is critical for this role to be a proactive problem solver and someone who is always looking to improve things while proposing solutions.

This role is an essential role and will have an in-office requirement based in San Francisco.

What you'll do:

• Ensure the upkeep, cleanliness, organization, and safety of the workplace environment
• Help to source and manage vendors and contractors, including but not limited to, janitorial, catering, pantry services, pest control, FLS, HVAC, plumbing, and electrical, which may include after-hours work
• Assist with onboarding and offboarding by setting up/breaking down assigned desk space, partnering with IT to set up/retrieve equipment, and being the go-to resource for any questions
• Conduct pre-defined building walk-throughs to maintain building and workplace standards and following up with necessary action
• Assist with Facilities hard-services related items, including equipment preventative maintenance scheduling and vendor management
• Document and organize all incoming and outgoing mail to ensure timely notification and compliance
• Organize internal ticketing requests to facilitate timely action and resolution
• Timely and efficient completion of assigned day-to-day tasks via email, project management software, and other tools
• Regular upkeep and updating of site playbook and related documentation
• Assist with the creation and updating of policies, procedures, and standards
• Communicate effectively verbally in-person and via email or Slack with employees to promote events, drive collaboration and give guidance and direction when needed
• Assist with ordering and inventory management for the office including, pantry, office supplies, and other office-related items, including updating budget trackers
• Assist and be a point of contact for moves, adds, and changes (MAC)
• Regular upkeep and management of space planning software to support team needs
• Assist with office event setups and breakdowns, including, happy hours, celebrations, all-hands department meetings, and other office events
• Be a resource and partner to all departments to assist with questions and help needed
• Assist with planning and facilitating emergency-related drills and procedures
• Assist with data gathering (quantitative and qualitative) to capture team needs and share with cross-functional teams and leadership to formulate action plans
• Ensure we adhere to office policy, state regulations, building, and governmental compliance

What We're Looking For:

• 2-3 years of experience in office management, project management, or a relevant position, ideally in a fast-paced environment
• 2 years of experience managing vendors and contractors in an office environment, preferably tech
• Understanding of financial concepts, including budgeting, purchasing, and consolidation
• A team player, flexible, and professional
• Detail-oriented, confident, and self-starter with exceptional prioritization and organizational skills
• Experience in G-Suite, Slack, and office-related software
• Maintain a “can do” mentality with the ability to act with minimal information
• Ability to operate efficiently without guidance and direction
• Ability to interact and communicate professionally, effectively, and in a friendly manner
• A great communicator that can build strong working relationships with vendors, internal and external partners
• Ability to delegate tasks to our team of contractors and oversee that work is completed in a timely manner
• Ability to lift 50+ lbs
• Previous Facilities experience preferred