Flight Desk Associate - Sabre Expert [Offshore]
Fora
About Fora
Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 180+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.
We're proud of the recognition we've received, including:
- LinkedIn’s Top Startups List 2024
- Fast Company’s Most Innovative Companies 2025 and 2023
- Built In 2025 Best Places to Work
- And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
About The Role
We are looking for a Flight Desk Associate to join our growing Flight Desk Team. In this role, you will play a key part in supporting our travel advisors by managing day-to-day flight booking operations and handling complex air travel requests.
You will work closely with advisors to ensure travelers receive timely, accurate, and seamless flight support.
Key Responsibilities
- Provide flight options tailored to advisors’ and clients’ needs
- Handle flight-related inquiries and requests
- Book, ticket, refund, and manage voluntary/involuntary changes using Sabre cryptic mode
- Including MCO issuance and redemption
- Monitor and manage schedule change queues
- Research aircraft types, seating, and routing options
- Calculate commissions based on contracts and fare basis codes
- Respond to emergency calls from advisors and/or their clients
- Support additional ad hoc tasks as needed
Requirements
To be successful in this role, you should have:
- 3+ years of experience in a similar flight support or air desk role
- Strong expertise in Sabre cryptic mode (manual and automated workflows)
- Excellent attention to detail and organizational skills
- Ability to work independently while collaborating effectively with a team
- Strong multitasking skills and the ability to perform under pressure
- Comfort working in ambiguous situations and managing priorities
Preferred Qualifications
- Business aircraft knowledge
- Experience with Phase IV exchanges
- Familiarity with NDC bookings
- Proficiency in Google Suite and MS Office
- Knowledge of the Front platform is a plus
Work Schedule & Availability
- Must be able to work during U.S. time zones
- Availability on holidays and weekends
Additional Job Details
- Independent full-time remote contractor role
- Starting hourly rate: $7–8, commensurate with experience
- Performance-based increase after the 3rd month (up to +$2/hour)
- Contractors must provide their own equipment (laptop and wifi) and reliable backup
Note: Applicants will be required to complete a live skills assessment focused on Sabre cryptic commands. We’re looking for candidates who feel comfortable and confident using Sabre, including complex workflows.
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
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WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.