Advisor Experience Associate - Spanish Speaking
Fora
About Fora
Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 70+ full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, and Heartcore Capital, whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
About The Role
We’re seeking an Advisor Experience Associate who has a passion for supporting the entrepreneurial journey of travel advisors. This cross-functional role offers a unique opportunity to work directly with various teams and drive meaningful impact within a fast-growing tech startup. Reporting to the International Operations Director, with additional guidance from the Senior Manager of Advisor Strategy & Operations, the AX Associate will play a pivotal role in enhancing advisor success. This client-facing position is ideal for someone who is eager to grow quickly, thrives in a high-growth startup environment, and is dedicated to delivering exceptional service.
This role is based in New York City with 4 days a week (M-Th) at our office in FiDi/Tribeca.
Key Responsibilities
The advisor experience associate is responsible for ensuring advisors are effectively onboarded, trained, and supported.
Training Operations & Facilitation (50%)
- Assist with the development and creation of training materials, including training videos, training documents, Help Center articles, and templates.
- Identify gaps in the learning journey and outdated materials, and propose new training.
- Iterate on regularly-referenced data tables and tools that track and inform team KPIs.
- Facilitate weekly advisor onboarding group calls.
Advisor Support & Operations (30%)
- Own the Advisor Experience segment of the inbound support queue, ensuring service standards are met.
- Analyze key themes and build reporting infrastructure to track advisor concerns.
- Propose solutions for training, processes, and products to address advisor issues.
- Develop documentation for internal teams to standardize processes and responses.
- Hold office hours and live support events regularly to address advisor issues & concerns.
Live Events (20%)
- Collaborate with the International Business team on special projects, such as enhancing support systems to better assist advisors as we scale.
Requirements
- 1-3 years of professional experience, including internships or part-time roles, ideally in a high-growth startup or in project management/operations.
- Bachelor's degree in Business, Communications, or a related field, or equivalent experience.
- Fluency in English and Spanish, with strong written and verbal communication skills.
- Confidence and comfort in delivering presentations to groups, both via Zoom and in person.
- Excellent interpersonal skills, with the ability to collaborate cross-functionally with various teams and stakeholders.
- A passion for driving customer (advisor) success and a keen understanding of their needs and challenges.
- Ability to excel in a fast-paced, high-growth startup environment, demonstrating adaptability and a willingness to learn quickly.
- Strong attention to detail in documentation and reporting, ensuring accuracy and consistency.
Strongly Preferred:
- Demonstrated ability to analyze data, identify key themes, and generate actionable insights.
- Familiarity with CRM systems and support tools; ability to quickly learn new software and systems.
- Proven experience in customer support or a related field, preferably in a tech or startup environment.
Compensation
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- ClassPass Memberships
- 401k plan
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
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WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.