ABOUT THE OPPORTUNITY

KEY RESPONSIBILITIES

• Manage end-to-end corporate travel bookings including domestic, regional, and international air and land arrangements.
• Deliver exceptional customer service and travel management support to corporate clients.
• Provide first-line online booking tool support to customers.
• Drive and support online adoption initiatives within customer portfolios.
• Service, retain, and grow assigned client portfolios.
• Prepare and deliver accurate travel quotations and itinerary documentation.
• Manage booking amendments, travel queries, and complaint resolution.
• Ensure all enquiries are actioned within agreed service level agreements.
• Provide confirmations and travel documentation within expected turnaround times.
• Resolve customer queries efficiently and professionally.
• Adhere to One Best Way processes and operational procedures.
• Balance competing priorities while maintaining service quality and accuracy.
• Support customer engagement and retention initiatives.
• Ensure travel arrangements remain cost-effective and compliant with client travel policies.
• Monitor industry trends and apply relevant travel knowledge to client solutions.
• Maintain high standards of attention to detail and organizational excellence.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Matric.
• South African Citizen or Permanent Resident.
• Minimum 3-5 years' experience in corporate travel.
• Intermediate Travel Consultant experience.
• Minimum 4 years' Amadeus experience.
• Domestic, regional, international land and air booking experience.
• Strong understanding of fares, ticketing, and air travel complexities.
• Experience using mid and back-office travel systems.
• Proficiency in Microsoft Office.
• Relevant travel qualification advantageous.