• Build and maintain strong relationships with wholesale clients, including Area Leaders, Team Leaders, and frontline selling staff.
• Provide day-to-day support to wholesale agents, helping them achieve sales and service outcomes.
• Deliver engaging online and face-to-face training programs across ITG product categories.
• Prepare sales forecasts, reports, and performance insights to support business planning and decision-making.
• Partner with internal stakeholders to resolve customer and agent issues while maintaining service standards and response timeframes.
• Monitor wholesale processes and recommend improvements that enhance the client and agent experience.
• Own and manage the end-to-end onboarding process for new agents, including systems setup and access requirements.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Strong understanding of ITG product verticals including Escapes, Cruise, and Touring.
• Strong knowledge of ITG business systems, particularly HQ, Explorer, and Travel Tek.
• Solid understanding of the Flight Centre Travel Group structure and operating environment.
• Excellent presentation, communication, and interpersonal skills.
• Proven ability to build and maintain productive relationships with a diverse range of stakeholders.
• Strong analytical capability, with the ability to identify trends, insights, and opportunities from data.
• Experience delivering training and supporting sales teams in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office Suite.

📚 Ongoing skills development

🚀 Catapult your career across a network of brands and businesses in an evolving industry

✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

🌴 Set up shop in a swanky beachfront office in Broadbeach

💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

👐🏻 Take volunteer leave as part of giving back to the local community

#LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.