• Provide first-line technical support to end-users, resolving hardware, software, and system issues in a timely manner.
• Manage incidents and service requests through the ticketing system, ensuring accurate documentation and SLA compliance.
• Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications.
• Perform system upgrades, software updates, and security patching activities.
• Support LAN, WAN, and WLAN environments, including troubleshooting connectivity and network-related issues.
• Deploy and configure new laptops, workstations, mobile devices, and user accounts in line with security requirements.
• Maintain IT security standards through user access management, malware protection, backups, and policy compliance.
• Identify and implement opportunities to improve IT processes, service delivery, and operational efficiency.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• Proven experience in an IT Helpdesk, Service Desk, Desktop Support, or similar technical support environment.
• Demonstrated experience supporting users, ICT systems, and multi-site technology environments.
• Strong knowledge of LAN, WAN, WLAN infrastructure, networking fundamentals, and troubleshooting techniques.
• Experience supporting routers, switches, wireless access points, and network connectivity.
• Proficiency supporting Windows, macOS, and common business software applications.
• Strong understanding of IT security standards, controls, and best practices.
• Excellent communication, problem-solving, and customer service skills, with the ability to work independently and collaboratively.

📚 Ongoing skills development

🚀 Catapult your career across a network of brands and businesses in an evolving industry

✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

🌴 Set up shop in a swanky beachfront office in Broadbeach

💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

👐🏻 Take volunteer leave as part of giving back to the local community

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