Lead Data Analyst- South Bank, QLD
IT, Data Science
Queensland, Australia
Lead Data Analyst- South Bank, QLD
Apply now Refer a friend Job no: 531910
Brand: Leisure*
Work type: Full time
Location: Queensland
Categories: Digital and Technology
ABOUT THE OPPORTUNITY
KEY RESPONSIBILITIES
- Lead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagement
- Design and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomes
- Report on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metrics
- Collaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomes
- Support loyalty program planning through upfront value estimation and post-execution performance analysis
- Champion advanced analytics and predictive modelling opportunities to optimise loyalty program performance
- Drive data enablement priorities and facilitate execution of data-led use cases
- Promote a culture of performance optimisation and evidence-based decision making across loyalty and customer teams
- Partner with technology teams to identify and implement opportunities for automation and innovation through data
- Lead cross-functional analytics, reporting, and business intelligence initiatives from prioritisation through delivery
- Manage priorities, roadmaps, timelines, and stakeholder expectations to achieve high-quality outcomes
- Build, coach, and develop a team of data analysts and data scientists
- Participate in agile ceremonies, workshops, planning sessions, retrospectives, and communities of practice
- Stay informed on emerging trends and developments relating to customer data and loyalty analytics
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
EXPERIENCE & QUALIFICATIONS
- 5+ years' experience delivering analytics solutions, preferably within retail or customer-facing industries
- Experience working with loyalty programs and customer engagement strategies
- Proficiency in descriptive analytics, SQL, reporting, and Power BI
- Demonstrated success using data and analytics capabilities to generate measurable business value
- Experience with advanced and predictive analytics
- Strong stakeholder engagement, communication, and presentation skills
- Experience leading teams and delivering outcomes through cross-functional collaboration
- Familiarity with agile methodologies and ways of working
- Strong business acumen and customer-centric mindset
- Tertiary qualification in a relevant discipline
What you'll Enjoy
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close:
Search results
| Position | Location | Brand |
|---|---|---|
| Lead Data Analyst- South Bank, QLD | Queensland | Leisure* |
| Join our team as a Data & Insights Lead and play a key role in transforming loyalty performance through data and analytics. Lead a team of experts, deliver strategic insights, and drive member engagement using SQL, Power BI, and advanced analytics. Make a real impact across a growing loyalty program. | ||
Current opportunities
| Position | Location | Brand |
|---|---|---|
| Lead Data Analyst- South Bank, QLD | Queensland | Leisure* |
| Join our team as a Data & Insights Lead and play a key role in transforming loyalty performance through data and analytics. Lead a team of experts, deliver strategic insights, and drive member engagement using SQL, Power BI, and advanced analytics. Make a real impact across a growing loyalty program. | ||