Customer Experience Leader - South Bank, QLD
Customer Service
Queensland, Australia
Customer Experience Leader - South Bank, QLD
Apply now Refer a friend Job no: 531241
Brand: Travelwise
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service, Leadership
Day to day you will...
- Lead, inspire, and develop a high-performing customer-focused team
- Recruit, induct, train, and onboard team members to build capability and engagement
- Set clear performance expectations and conduct regular performance and development conversations
- Identify skills gaps and coordinate ongoing learning and development initiatives
- Coach and mentor team members to support career growth and succession planning
- Ensure customers receive a consistently high standard of service across every touchpoint
- Resolve customer issues and complaints effectively while using feedback to drive continuous improvement
- Develop and implement initiatives to enhance customer satisfaction and loyalty
- Build strong relationships with internal stakeholders, customers, suppliers, and business partners
- Oversee day-to-day administration including reporting, documentation, compliance, rostering, budgeting, and operational processes
- Ensure workplace health, safety, and operational procedures are understood and followed
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
You'll be perfect if you have...
- Demonstrated experience in a leadership, supervisory, or management role
- Strong customer service orientation with a proven ability to improve customer outcomes
- Experience leading, coaching, and developing team members
- Sound understanding of customer experience, service delivery, and stakeholder engagement
- Strong administrative, organisational, and planning skills
- Experience managing budgets, reporting, and operational activities
- Excellent communication and relationship management skills
- Ability to balance customer, commercial, and operational priorities
- Qualification in Business Management or a related field (desirable)
- Experience using business management, reporting, or rostering systems (desirable)
What’s in it for you?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
#LI-DB2#LI-Onsite
Applications close: E. Australia Standard Time
Search results
| Position | Location | Brand |
|---|---|---|
| Customer Experience Leader - South Bank, QLD | Queensland | Travelwise |
| We're looking for a Customer Experience Leader to make an impact by leading a high-performing team and delivering exceptional customer experiences. Drive team development, operational excellence, and continuous improvement while helping shape the future success of the Travelwise business. | ||
Current opportunities
| Position | Location | Brand |
|---|---|---|
| Customer Experience Leader - South Bank, QLD | Queensland | Travelwise |
| We're looking for a Customer Experience Leader to make an impact by leading a high-performing team and delivering exceptional customer experiences. Drive team development, operational excellence, and continuous improvement while helping shape the future success of the Travelwise business. | ||