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Solutions Specialist x 2 - South Bank, QLD

Flight Centre Travel Group
Flight Centre Travel Group

Customer Service

Queensland, Australia

Posted on Jul 27, 2026

Solutions Specialist x 2 - South Bank, QLD

Apply now Refer a friend Job no: 531758
Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Operations and Logistics

You love a fare puzzle no one else can crack. You get a buzz from finding the one solution that gets the customer home, saves the booking and makes the consultant look like a hero. You know multi-GDS like a second language. If that sounds like you, ProHub wants to talk.
As part of Supply Tech Ops, the ProHub Solutions Specialist owns complex second-level escalations from consultants, advisors, and travel managers across every FCTG brand: Leisure, Corporate, and Independents. You won't just solve the problem in front of you. You'll build the knowledge and capability that means the next consultant doesn't need to ask.This role blends deep problem-solving with quality oversight across our entire support ecosystem, including offshore providers and AI agents. You set the standard for expert resolution and consistency, every time.
Day to day you will...
  • Resolve complex, escalated air and GDS issues that Level 1 support can't crack
  • Work fluently across Sabre, Amadeus, Travelport and TPConnects
  • Review and lift the quality of resolutions delivered by offshore providers and AI agents
  • Build consultant capability through our knowledge content and self-service tools
  • Spot patterns in escalations and flag to fix the root cause
You'll be perfect if you...
  • You're an airfare nerd. Genuinely. You enjoy the technical detail others avoid
  • Multi-GDS classic experience is a big advantage
  • You investigate before you guess. You want the right answer, not the fast one
  • You care about the outcome for FCTG and the customer, not just closing the case
  • You can explain a complex fix simply enough that someone else learns from it
  • You thrive on solving problems and delivering standout service
Why ProHub
ProHub is FCTG's engine room for consultant support. We're the difference between a stuck booking and a saved sale, a frustrated consultant and a confident one. If you want your expertise to genuinely move the needle for the business, this is where it happens.
Monday to Friday hours. No weekend work.
What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Applications close:

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Position Location Brand
Solutions Specialist x 2 - South Bank, QLD Queensland Global Supply
We’re looking for two Solutions Specialists to take on complex travel escalations and drive operational excellence for Flight Centre consultants. You’ll provide expert fares and ticketing solutions, support AI and offshore teams, and enhance self-service capability across FCTG. A high-impact role for experienced travel professionals.

Current opportunities

Position Location Brand
Solutions Specialist x 2 - South Bank, QLD Queensland Global Supply
We’re looking for two Solutions Specialists to take on complex travel escalations and drive operational excellence for Flight Centre consultants. You’ll provide expert fares and ticketing solutions, support AI and offshore teams, and enhance self-service capability across FCTG. A high-impact role for experienced travel professionals.
See more open positions at Flight Centre Travel Group