Day to day you will...

• Build investment proposals and business cases for projects requiring executive approval, ensuring alignment to Brand strategic objectives
• Partner with Customer Engagement leaders to develop the commercial and analytical narrative underpinning strategic initiatives and investment decisions
• Translate programme activity into measurable financial outcomes, commercial value and actionable insights
• Surface customer trends and productivity insights across Customer Success, Global Call Centre, Productive Ops and AI functions
• Prioritise the Customer Experience and Product Operations project portfolio against Brand strategic objectives and funding requirements
• Monitor project investment performance, validate ROI assumptions and track spend against approved budgets and targets
• Deliver commercial insights that help leaders understand performance, identify opportunities, manage risks and make informed decisions
• Support annual budgeting and forecasting processes across technology, resourcing and strategic initiatives
• Build strong cross-functional partnerships across Finance, Marketing, Product and Customer Engagement teams globally
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

You'll be perfect if you have...

• CPA or CA qualified
• 5+ years' experience in commercial finance, business analysis or commercial management
• Proven experience developing business cases, ROI frameworks and investment proposals
• Strong financial modelling capability and advanced Excel skills
• Demonstrated experience supporting strategic decision-making through commercial insights and analysis
• Strong analytical mindset with the ability to interpret data and identify actionable opportunities
• Portfolio financial governance, budgeting and forecasting experience
• Excellent communication, stakeholder management and collaboration skills
• Travel or retail industry experience is advantageous
• Degree in Business, Economics or a related discipline

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

#LI-BC1#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.