ANZ Corporate Support Leader- South Bank, QLD
Flight Centre Travel Group
Customer Service
Queensland, Australia
ANZ Corporate Support Leader- South Bank, QLD
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Brand: Product and Technology
Work type: Full time
Location: Queensland
Categories: Digital and Technology, Leadership
- Lead and develop a team of Team Leaders, Assistant Team Leaders, and Technical Analysts across Customer Delivery, Vendor Management, Reporting and Incident Management
- Own SLA performance, queue health, escalation management, and breach response across all supported corporate brands
- Drive the automation and process improvement roadmap
- Lead change readiness and adoption planning for system migrations, platform transitions, and new application onboarding - ensuring the team and support land safely through every change
- Manage concurrent projects and competing priorities across a dynamic pipeline of in-flight work
- Manage application support across a suite of niche corporate travel platforms and internal business tools
- Oversee local and global incident management processes
- Act as the key liaison with executive stakeholders and leadership teams
- Own executive reporting and performance presentations to senior leadership
- Manage headcount, resourcing, onboarding, performance reviews, and team planning
- Partner with Deployment, Product, Engineering, and PMO to onboard new applications, resolve blockers, and shape future support capability
- Foster a team culture built on recognition, knowledge sharing, and continuous improvement
- Minimum 3 years' proven people leadership experience within IT/application support or a technical operations environment
- Demonstrated experience owning SLA performance, escalation management, and operational reporting at a team or department level
- Strong stakeholder management skills - comfortable operating from analyst level through to CTO
- Solid understanding of incident, service, and change management workflows; ITIL Foundation preferred
- Hands-on exposure to automation or low-code platforms such as Power Automate or Power Apps - highly advantageous
- Experience in the travel industry or with niche corporate travel technology platforms
- A Certificate or Diploma in IT, Business Systems, or Computer Science
- A project or change management certification
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close: E. Australia Standard Time
Search results
| Position | Location | Brand |
|---|---|---|
| ANZ Corporate Support Leader- South Bank, QLD | Queensland | Product and Technology |
| Flight Centre Travel Group is a global travel leader, with its Corporate Technology team at the heart of keeping the business moving. We’re seeking an experienced ANZ Corporate Support Leader to own our Maintenance & Support function, leading a high‑performing team that supports critical corporate travel platforms. You’ll oversee customer delivery, vendor management, reporting, and incident management—balancing complex priorities while driving change, embedding new systems, and ensuring strong, reliable operations. With an active automation agenda, this role goes beyond day‑to‑day support to help shape the future of corporate travel technology. Contributing to the overall landscape for Flight Centre Corporate businesses. Our culture is one of accountability and curiosity and we thrive in an ever-changing environment; where multiple teams collaborate to get the job done and deliver great work. | ||
Current opportunities
| Position | Location | Brand |
|---|---|---|
| ANZ Corporate Support Leader- South Bank, QLD | Queensland | Product and Technology |
| Flight Centre Travel Group is a global travel leader, with its Corporate Technology team at the heart of keeping the business moving. We’re seeking an experienced ANZ Corporate Support Leader to own our Maintenance & Support function, leading a high‑performing team that supports critical corporate travel platforms. You’ll oversee customer delivery, vendor management, reporting, and incident management—balancing complex priorities while driving change, embedding new systems, and ensuring strong, reliable operations. With an active automation agenda, this role goes beyond day‑to‑day support to help shape the future of corporate travel technology. Contributing to the overall landscape for Flight Centre Corporate businesses. Our culture is one of accountability and curiosity and we thrive in an ever-changing environment; where multiple teams collaborate to get the job done and deliver great work. | ||