About the Opportunity

As the Service Product Lead for Workday in ETS, you will be responsible for overseeing the operational management, integration, and technical optimisation of the Workday HRIS platform. This role focuses on ensuring that Workday is seamlessly integrated with other enterprise systems, delivers reliable platform performance, and meets the technical requirements of People Experience and business operations. The SPL will collaborate closely with HRIS and ETS teams to manage platform services, monitor system health, drive integrations and provide technical support to ensure a stable and efficient ecosystem.

You will actively scan the external landscape to identify emerging technologies and assess their relevance and potential value to the business needs.

The Service Product Lead ensures the seamless integration of all IT service components and systems, aligning with Flight Centre Travel Group’s strategic goals. You will translate high-level business objectives into actionable roadmaps, balancing long-term aspirations with short-term deliverables.

You will lead through influence across cross-functional teams to deliver high-quality, user-centric services.

What you will be doing:

Platform Management & Integration

• Own the technical integration of Workday with other enterprise systems, ensuring seamless data flow and system interoperability.

Service Delivery & Optimisation

• Oversee platform updates, releases, and enhancements, ensuring minimal disruption and aligning technical changes with business needs.

Product and Service Roadmap

• Define and manage the IT product roadmap in line with business objectives and user feedback
• Monitor the external environment to gather intelligence on emerging technologies

Service Ownership

• Deal with problems/issues, conduct root cause analysis, manage resolutions with corrective actions and disseminate lessons learned, driving improvement
• Monitor the health and performance of the Workday platform

Stakeholder Engagement

• Oversee problems and issues, manages resolution, corrective actios, and the collection and dissemination of information

Governance and Compliance

• Ensure all products adhere to regulatory, security and compliance requirements and maintain documentation and service catalogue entries.

Budget and Financial Management

• Manage budgeting and cost optimisation

What we are looking for:

• 5+ years of experience in product management
• Strong technical knowledge of the Workday platform, including integration capabilities
• Specific knowledge of the HCM product domain
• Extensive experience within a Product /Platform Delivery environment
• Strong understanding of project, portfolio, Organisational Change Management (OCM), and Agile / ITIL techniques
• Familiarity with the functioning of a PMO and a Steering Committee
• Travel industry knowledge preferred
• Product Management Certification
• ITIL Certification
• A bachelor’s degree in IT, Business or related fields
• Industry qualifications in the specified product domain

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

#LI-CM1#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.