Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

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To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Inventory Fulfilment Coordinator

Introduction to the team:

Our Technology Team partners with teams across the globe to deliver reliable, scalable, and customer-focused IT services that support Expedia Group employees. We work closely with onsite Field Services, regional partners, and global stakeholders to ensure employees have the right hardware, at the right time, with a seamless experience.

Are you looking to join a fast-paced, global IT organization with a strong focus on customer service and operational excellence? We are looking to add exceptional talent to our IT Hardware Asset Management team in APAC.

The APAC Inventory Fulfillment Coordinator plays a critical role in supporting high-volume hardware requests and onsite customer interactions across the region. This role focuses on hardware fulfillment, inventory management, and close collaboration with Field Services teams to ensure a smooth end-user experience.

This is an excellent opportunity for an early-career individual contributor with strong organizational skills, a customer-first mindset, and experience supporting high-volume operational workflows in an IT or service-oriented environment.

What you will do:

• Fulfill a high volume of ServiceNow (SNOW) requests related to IT hardware and accessories for APAC employees.
• Provide onsite customer support, including handing out hardware and accessories while delivering a high level of customer service.
• Work closely with onsite Field Services teams to stage and prepare hardware for new hires, break/fix scenarios, and replacement requests.
• Receive, process, and track incoming inventory shipments, ensuring accurate asset records and stockroom organization.
• Conduct quarterly stockroom audits to ensure inventory accuracy and compliance with asset management standards.
• Partner with a senior stakeholder based in London on hardware stock orders, shipment coordination, receiving, and recycling activities.
• Support hardware lifecycle processes including deployment, returns, and recycling in alignment with company policies.
• Maintain accurate inventory and asset data within ServiceNow and other approved tracking tools.
• Communicate clearly and professionally with end users, Field Services teams, and global partners.
• Manage multiple priorities effectively in a fast-paced, high-volume environment while keeping the end-user experience top of mind.

Experience and qualifications:

• Proven experience supporting high-volume customer requests in an IT, operations, or service desk environment.
• Strong customer service skills with the ability to interact confidently and professionally with onsite users.
• Familiarity with Windows and Apple devices from a hardware handling and fulfillment perspective (not a technical troubleshooting role).
• Experience using ServiceNow or similar ticketing and asset management tools.
• Ability to receive, organize, track, and audit inventory with strong attention to detail.
• Comfortable working independently as a self-starter who can prioritize tasks and make user-focused decisions.
• Strong time management and organizational skills in a deadline-driven environment.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with onsite Field Services teams and global stakeholders.
• Willingness to work onsite and engage directly with customers as part of day-to-day responsibilities.

Please note that this role is only available in the following locations: Gurgaon, and you will be required to be onsite 5 days a week. We are unable to offer relocation assistance for this role.

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Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

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