• India - Haryana - Gurgaon

• Technology

• Full-Time Regular

• 12/01/2025

• ID # R-99673

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Role Summary

A passionate designer who elevates the craft and impact of experience design within the Insurtech domain. This person drives end-to-end UX for a product area, builds strong cross-functional relationships, and integrates emerging technologies—including AI—into scalable, customer-centric solutions. They are a trusted partner to Product, Engineering, Data Science, and Insurance stakeholders, navigating complex ecosystems with clarity and influence.

Experience :

• Bachelor's degree or higher in Design, HCI, UX; or equivalent experience.

• 5+ years of professional experience in UX, Product Design, or Service Design.

• Strong proficiency in core UX skills (interaction design, visual design, content design, UX research).

• A track record of delivering measurable impact through design solutions

• Experience working in high-ambiguity, regulated, or fintech/insurtech environments.

• Demonstrated cross-functional versatility.

• Additional academic or professional credentials that deepen team expertise.

Role Expectations

Minimum Qualifications:

• Demonstrated mastery of interaction and visual design principles, with experience producing high-quality wireframes, flows, prototypes, and service blueprints with minimal guidance.

• Experience shaping product strategy by articulating a clear, actionable UX vision anchored in customer, business, and compliance needs, particularly within insurance workflows.

• Proven ability to bring together diverse stakeholders—such as Product, Engineering, Insurance Ops, Legal, and Data Science—to create alignment and uncover opportunities.

• Experience developing deep empathy and customer insights using data, experiments, research, and real customer signals.

Preferred Qualifications:

• An AI-forward mindset with experience identifying opportunities where AI can meaningfully enhance customer and agent experiences while ensuring ethical and human-centered outcomes.

• Experience actively contributing to and scaling a design system with patterns that support flexibility and future expansion.

• Experience defining customer experience success metrics and ensuring they align with product, business, and operational KPIs.

• Ability to create compelling materials and narratives that explain design rationale using customer, business, and competitive insights.

• Confidence in facilitating workshops, idea generation, and prioritization with cross-functional partners in high-ambiguity spaces.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.