• United States - California - San Jose

• Marketing

• Full-Time Regular

• 11/25/2025

• ID # R-99790-1

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Loyalty Business Programs Manager

We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise.

Are you excited by the opportunity to take our business to the next level, delivering value, unforgettable travel experiences, and unlocking new business opportunities? Do you have a passion for the traveller and our partners, and a curiosity for what makes them tick? At Expedia Group, we aim to be the most rewarding place to book travel. Our loyalty members are the center of our business, driving revenue and satisfaction, and make up the majority of our overall travelers’ revenue to EG.

The Senior Loyalty Business Programs Manager will be responsible for driving business processes and operational standards for key business programs. This role requires a forward-thinking and proactive leader who can support setting up the operational rhythm of the business and processes on key business programs and workstreams. This individual will collaborate on performance shares and documentation to drive and efficiently support the operations of a high-performing team distributed across multiple geographies and functional domains.

This role regularly interfaces with executive (SVP+) leadership and serves as a key integrator across many cross-functional leaders and teams across Marketing, Customer Service, Finance, Legal, Accounting, Product and Technology, and our Brands and has the important remit to communicate and evangelize best practices across all levels and functions.

In this role, you will:

Business Programs Operations & Management

• Builds and evangelize standard operating processes, communication streams, and workflows to best manage, run, and improve business processes within team projects

• Utilizes thorough understanding of current business processes and challenges to recommend and match solutions to meet unique business needs and achieve objectives

• Resolves challenges, propose best practices and resolution options across a number of business programs and needs

• Identifies strategic issues and raises questions to help colleagues explore and understand their wider business challenges

• Integrates timelines and milestones across projects, identifying areas of synergy or dependency

• Evaluates the progress of business programs and makes adjustments (e.g., to task order or timeline) to keep the project on track

• Captures lessons learned on previous projects and applies best approaches and solutions to problems based on proven use cases

• Leads proactive identification and mitigation of issues and risks; leverages experience to anticipate risks in advance of impacts

Executive & Stakeholder Influence & Coordination

• Understands leadership overarching strategies and objectives to guide proper prioritization and guidance

• Uses influence with internal and external stakeholders to foster positive outcomes and become a trusted advisor

• Maintains trusted relationship with business partners to foster potential cross-team collaboration opportunities

• Anticipates and recognizes bottlenecks in work processes between teams and makes suggestions for ongoing improvement

• Coordinates and liaises with planning stakeholders across Travel Engagement and Loyalty, Marketing, and Product to plug into and contribute loyalty results and narratives into monthly and quarterly ceremonies

Performance Storytelling

• Devises new methods and procedures for using data to drive storytelling narratives; performs complex data analyses and presents findings on the underlying principles, reasons or facts

• Uses data and analytics to independently solve ambiguous problems and understand core drivers to explain outcomes

• Identifies key measurements for determining success and effectiveness of programs

• Devises methods and procedures for analyzing insights; analyzes customer/stakeholder satisfaction and efficiency and effectiveness of programs to provide recommendations for future considerations

• Designs differentiated communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language

• Uses written and verbal communication skills effectively to confidently convey business concepts to senior management audiences

Experience and Qualifications:

• 10+ years experience with Bachelor’s degree preferred

• Experience managing and leading large scale programs and delivering exceptional outcomes involving large cross-functional teams

• Deep understanding of the customer and cross-functional partner audience to validate the communication plan and strategies

• Strong analytical skills with the ability to interpret complex data and drive decisions that enhance customer experience and program performance

• Ability to develop and maintain strong relationships across EG teams, collaborating effectively with marketing, Product & Technology, analytics, and customer support teams

• Ability to influence and drive mindsets at all levels of the organization, through effective executive-level communication approaches, leveraging appropriate strategic frameworks

• Ability to work in a fast-paced environment, handling multiple projects simultaneously while remaining highly organized, detail-oriented, and adaptable

• Functional resilience, agility, and adaptability as business priorities and strategies evolve

Other Experiences/qualifications:

• Expertise in Microsoft Excel and Powerpoint

• Expertise in digital-centric collaboration tools and communication tools

• Ability to leverage AI approaches to streamline and deliver work

• Strong Tableau and analytics knowledge

The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in San Jose is $166,000.00 to $232,500.00. Employees in this role have the potential to increase their pay up to $265,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.