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Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

About the Team

We are a dedicated team focused on protecting our customers, partners, and business from unauthorized account access and fraudulent activity. We continuously monitor account and supplier behaviors to detect high-risk activities and take immediate action to safeguard security. In an ever-evolving landscape, flexibility is key—fraud never stops, and neither do we.

Our global operations team, which includes investigators in the US, EU, and India, provides 24/7 coverage, requiring flexible scheduling. We value diverse strengths and the unique contributions of every team member. If you're passionate about making an impact with a leading consumer brand in the dynamic travel industry, this is the perfect opportunity for you.

What You’ll Do:

• Manage multiple real-time work queues, making independent and accurate decisions regarding high-risk behaviors across Expedia Group accounts and supply partners.

• Consistently meet or exceed performance standards for productivity, quality, and efficiency.

• Stay current on trends and best practices in the account and supplier risk space.

• Identify and suggest areas where efficiency and process improvement are needed within own work area.

• Execute pre-written basic SQL queries and reporting tools (QueryBook, Splunk).

• Participate in supplemental learning and coaching activities in office, including in-office classroom sessions when needed.

Required Experience & Qualifications:

• Previous experience in eCommerce, risk management, KYC, or online fraud prevention is a plus.

• Strong analytical and problem-solving skills.

• Strong attention to details and ability to identify patterns. Familiarity with SQL, QueryBook, or Splunk is an advantage.

• Fluent in English, both verbal and written.

• Excellent interpersonal communication skills with the ability to effectively engage internal and external stakeholders.

• Self-motivated with a commitment to continuous improvement.

• Able to handle multiple assignments independently in a fast-paced environment.

• Enjoy collaborating within a creative, adaptable team in a constantly evolving organization.

Additional Information:

• In-office presence is required during the initial 3 months of training and ramp-up phase.

• After training, you’ll transition to a hybrid schedule, including mandatory attendance in the office to ensure timely development, improved communication, and strong team relationships.

• Flexibility to work shifts, including weekends, non-business hours, and holidays.