• Spain - Madrid

• Operations & Services

• Full-Time Fixed Term

• 09/17/2025

• ID # R-98200

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Sales Support Specialist - Spanish and English (8m FTC)

The travel market never stands still. At Private Label Solutions (PLS), we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and create the tools & technologies that help millions of travelers find the perfect accommodation, car hire, & flights for their next trip. We offer the chance to work with the brightest minds in the industry in an energetic, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and -making sure we have fun while we’re doing it!

About the Role

Private Label Solutions (PLS) is seeking a proactive and detail-oriented Sales Support Specialist to join our dynamic team. In this role, you will work closely with Business Development Managers and Account Managers to streamline internal processes, coordinate cross-functional tasks, and support partner-related activities. Your contributions will directly impact the success of PLS by delivering high-quality support to our commercial teams. You’ll play a key role in ensuring operational excellence and partner satisfaction by collaborating with teams such as Finance, Partner Reporting, Customer Operations, and—depending on the request—Technical, Analytics, Marketing, and Legal.

What You’ll Do

• Analyze and resolve incoming support requests in accordance with the service catalogue.
• Monitor service usage across the sales team, identify barriers, and recommend optimization strategies.
• Proactively engage with sales teams to identify needs and propose tailored solutions.
• Manage internal service requests from stakeholders and identify opportunities for cross-team collaboration.
• Act as a custodian of internal processes—identify deviations, suggest improvements, and ensure compliance.
• Communicate effectively across departments and organizational levels.
• Share best practices within the team and with relevant stakeholders.
• Maintain a strong customer-centric mindset in all interactions.
• Approach challenges with a solution-oriented attitude.

Who You Are

• Fluent in Spanish and English, both written and spoken.
• Hold a Bachelor’s degree; experience in similar roles is a plus.
• Background in sales support, account management, or client servicing in a B2B environment is advantageous.
• Experience in e-commerce, technology, search engines, or the travel industry is a plus.
• Familiarity with tools such as Tableau, Salesforce, Looker, and Zendesk is highly valued.
• Excellent communication skills and strong attention to detail.
• Able to manage multiple tasks and projects simultaneously, prioritize effectively, and adapt quickly to changing business needs.
• Proficient in Microsoft Office; additional language skills are a bonus.

Relocation (Y/N): N

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.