• India - Haryana - Gurgaon

• Human Resources

• Full-Time Regular

• 08/27/2025

• ID # R-97308

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Learning & Development Program Manager

We are seeking a highly motivated and flexible Learning and Development Program Manager with a strong background in vendor and training management. This position will be in a fast-paced training organization (TPSP Global Training Delivery) and will play an integral role in managing the partner training teams to develop the agents that support our best travelers for all of Expedia Group.

The Learning and Development Program Manager will lead and support the training delivery function for one or more of Expedia Group's outsourced vendor operations. The primary objective of this role is to achieve revenue and quality targets. The ideal candidate has a passion for development and excellence, and a high level of flexibility and commitment within a high paced traveler-centric call center environment.

Introduction to the Team

Our Corporate Functions are made up of teams that support vacation rentals, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

TPSP provides the platform and services to handle the service requests from across the many brands of Expedia Group in all locations. This role will partner with this global team, supporting team members, interacting with internal customers (employees) of all levels and external vendors in delivering our products and services.

In this role, you will:

• Perform periodic evaluations of partner training teams globally

• Perform regional support of all training needs

• Conduct Root Cause Analysis of issues around Expedia Inc. centers, Analyze business results and identify learning opportunities, while designing learning interventions addressing the issues

• Conduct trainer endorsements for Expedia partner centers

• Conduct Train the Trainer activities for both new hire and recurrent training

• Drive accountability across all partner centers to meet expectations

• Own New Hire performance and overall partner performance on KPIs

• Adjust and be flexible to schedule requirements

• Participate in the curriculum design process and provide feedback when vital

• Review the curriculum efficiency and provide feedback to the Instructional Design team

• Build positive relationships with all the partner training teams and relevant contacts

Experience & Qualifications:

• Bachelor's in a related field; or equivalent related professional experience

• Minimum of 5 years in training management

• Minimum 3 years as a people manager

• Minimum of 2 years in a travel environment

• A high-level understanding of call center technologies

• External/Internal Trainer certifications preferred

• Intermediate to proficient GDS knowledge and expertise (Amadeus, Farelogix) is highly preferred

• Exposure to Spanish, German, French, Mandarin and/or Japanese language(s) preferred

• Validated training and facilitation capabilities along with coaching experience

• A history of working with multiple overlapping projects with multiple partners/vendors

• Ability to facilitate curriculum and lead group discussions in a professional manner

• Outstanding verbal and written communications skills

• Shown collaboration and relationship building skills

• Strong organization and planning skills with the ability set priorities

• Ability to make business decisions

• Validated problem-solving abilities

• Ability to learn different technologies and operating policies and procedures quickly

• Proven track record to multi-task and remain organized in a fast-paced environment

• Ability to work effectively both independently and with a team

• Ability to create cost efficient solutions to travel plans, and contribute to cost saves at a regional level

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.