• United States - Texas - Austin

• Marketing

• Full-Time Regular

• 08/14/2025

• ID # R-97169

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team

Travel Partnerships and Media enhances traveler and B2B experiences, driving growth through competitive supply, advertising, and affiliate solutions.

Make An Impact!

The B2B Product Marketing team is looking for an experienced and collaborative Community Specialist to own the online research community of partners. The Product Marketing team advocates partner needs from the early stages and throughout the product lifecycle, and this role supports those research efforts.

What is the Expedia Voices Community?

Expedia Voices Community is a multi-country online research community of EG partners. Members opt-in to participate in research studies, focus groups, polls and more. Currently, the community segments across various B2B lines of business. This person will work across product, research and marketing to define and recruit eligible supply partners to the community, acquire new members, support ongoing events, support the creation of Customer Advisory Board (CAB) and continue to evolve the capabilities and feedback loops. This will in turn, empower teams to get insightful and timely feedback from our partners. This feedback will help define roadmaps, solve partner problems, and refine messaging/GTM strategies.

In This Role You Will:

· Work in deep coordination with the Research Program Manager to manage research efforts and usage of the Community, including support on the development and support in the management of a Customer Advisory Board (CAB)

· Support activation of the Community at ongoing events such as, Explore, throughout planning - mainstage content, Think Tanks branding, opportunities to drive new members, and post-event read outs from research and insights collected

· Help with logistics for the first CAB meeting, including venue research, vendor coordination, and preparation of meeting materials.

· Assist with identifying and tracking potential CAB members, preparing outreach materials, and managing a prospect database.

· Maintain acquisition plan across lines of business and within scalable/evergreen channels and execute to efficiently grow partner-base

· Work cross-functionally with user research and other product stakeholders to build roadmaps and execute studies effectively

· Track key metrics to evaluate Community progress and success

· Document and maintain clear, scalable processes to support consistency and knowledge sharing across teams

· Manage and evolve internal intake process for research topics, timelines and engagement in community

Experience and qualifications:

- You have a bachelor's degree or equivalent professional experience, and 3+ years of experience as community manager, CAB management, research program manager or similar

- You have experience in planning research activities and studies across a large team and stakeholders

- Preferred: you have demonstrated knowledge in driving product/market fit research to influence business decisions and product roadmaps in the early stages of product lifecycle.

- You have a track record of working with Marketing and/or Product teams, ideally in complex, matrixed environments.

#LI-EE1

The total cash range for this position in Austin is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.