Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Manager, Salesforce Administrator

Introduction to the team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Expedia Salesforce team is seeking a highly collaborative Senior Manager, Salesforce Administrator to join our team. This is a “wear-many-hats” role responsible for designing and configuring solutions in and around Salesforce, with hands-on administration and setup, aware of custom development and technically leading a team of experienced Salesforce system admins.

Are you a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment? Do you work well under pressure to meet ongoing and overlapping deadlines within short time constraints?

If this sounds like you, and you have a flexible attitude with eagerness to learn and grow from the team around them, then we would love to hear from you.

In this role, you will:

• You will build customized solutions in Salesforce.com and associated systems that support business requirements and processes

• Provide technical leadership to a team of system admins, who enhance and maintain Expedia's Salesforce environment

• You will partner with the product engineering teams to evaluate and design resilient, scalable, and highly performant solutions

• Drive system design and configuration with scalable solutions addressing potential future needs

• Supporting a diverse stakeholder group in all phases of Salesforce development: planning/grooming, delivery, support

• Translating business requirements into logical Salesforce technical designs

• Active contribution in architecture and design discussions to promote administration best practices

• Lead the peer configuration reviews to drive consistent quality across the platform

• Troubleshooting and driving resolution of bugs/issues

• Contribute technical insight to daily support issues, as needed

• Lead a team of engineers and provide technical mentorship

Experience and Qualifications:

• Bachelor's degree, Computer Science degree preferred

• 4+ years of System Administrator and Developer experience with Salesforce.com

• Certified Salesforce Administrator, Developer and Architect

• Able to work autonomously with minimal guidance

• Experience developing across multiple Salesforce instances at once

• Advanced Usage of Salesforce Data Management Tools and Microsoft Excel

• Experience using bug/project management tools (preferably JIRA)

• Comfortable leading training sessions about the Salesforce platform and backend

• Experience in developing processes and creating end-user documentation

• Solid sense of customer focus and the importance of the voice of the customer

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.